Nortel Networks Nortel IP Phone 1220 Bedienungsanleitung

Nortel Communication Server 1000Nortel IP Phone 1220User GuideTitle page

Welcome10Feature overviewYour IP Phone 1220 supports the following features:• four context-sensitive soft keys (self-labeled)Note: Context-sensitive s

Operating your IP Phone 1220100Answering a callEach incoming call causes the IP Phone to ring, the LCD indicator beside the line (DN) key to flash, an

Operating your IP Phone 1220101Activating Automatic AnswerbackUse the following procedure to activate Automatic Answerback.Deactivating Automatic Answ

Operating your IP Phone 1220102Answering a call in another call pickup groupUse the following procedure to answer a call in another call pickup group.

Operating your IP Phone 1220103Managing calls during a callYou can use the following features during a call:• “Using Call Hold” on page 103• “Using Ca

Operating your IP Phone 1220104Placing a call on holdUse the following procedure to place a call on hold.Retrieving a call on holdUse the following pr

Operating your IP Phone 1220105Returning to the original call Use the following procedure to return to the original call.Transferring a callUse the Tr

Operating your IP Phone 1220106Returning to the original call if the transfer is incompleteUse the following procedure to return to the original call

Operating your IP Phone 1220107If the transferred call is not answered, your IP Phone rings.Returning to the original call if the transferred call is

Operating your IP Phone 1220108Using Call ParkUse the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Ph

Operating your IP Phone 1220109Parking a call using the SPRE code or FFCTo park a call using the SPRE code or FFC, perform the following procedure.Ret

Welcome11• handset jack• 10/100 Ethernet ports• one Ethernet port for LAN connection• one Ethernet port for optional PC connection• Power over Etherne

Operating your IP Phone 1220110Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System P

Operating your IP Phone 1220111Displaying call detailsDuring an active call, use the Display feature to display the caller’s number and name (if avail

Operating your IP Phone 1220112Activating Call ForwardUse the following procedure to activate Call forward or change the call follow number Deactivati

Operating your IP Phone 1220113Reinstating a Call Forward numberUse the following procedure to reinstate Call Forward number. Using Internal Call Forw

Operating your IP Phone 1220114Deactivating Internal Call ForwardUse the following procedure to deactivate Internal Call Forward. Reinstating Internal

Operating your IP Phone 1220115Deactivating Remote Call ForwardUse the following procedure to activate Remote Call Forward.3. Dial the Remote Call For

Operating your IP Phone 12201162. If you call from an IP Phone outside the system, dial the direct system access number and wait for the dial tone.3.

Operating your IP Phone 1220117Managing multiparty callsUse the following features to enable multiparty conversations:• “Using Call Join” on page 117•

Operating your IP Phone 1220118Using Conferee Selectable DisplayUse the Conferee Selectable Display feature to list active conferees and to disconnect

Operating your IP Phone 1220119Viewing active confereesUse the following procedure to view active conferees. Disconnecting a confereeUse the followin

Regulatory and safety information12Regulatory and safety informationThis equipment has been tested and complies with the limits for a Class B digital

Operating your IP Phone 1220120Using Group CallUse the Group Call feature to automatically call members of a predefined group, one at a time, until al

Operating your IP Phone 1220121Answering a group callUse the following procedure to answer a group call. Ending a group callUse the following procedur

Operating your IP Phone 1220122Managing calls while busy at workUsing Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to

Operating your IP Phone 1220123Hotel applicationsHotel applications are a group of hospitality features that increase the value of the IP Phone 1220.

Operating your IP Phone 1220124Cancelling Automatic Wake-Up callUse the following procedure to cancel Automatic Wake-Up call.3. Dial the Automatic Wak

Operating your IP Phone 1220125Verifying Automatic Wake-Up callUse the following procedure to verify Automatic Wake-Up call.Activating Message Registr

Operating your IP Phone 1220126Changing meterUse the following procedure to change a meter. 2. Dial the Directory Number (DN) of the IP Phone in the h

Operating your IP Phone 1220127Resetting a meter to zeroUse the following procedure to reset a meter to zero.Using Maid IdentificationUse the Maid Ide

Operating your IP Phone 12201283. Dial one of the following cleaning status codes:1 = Cleaning requested2 = Cleaning in progress3 = Room cleaned4 = Ro

Operating your IP Phone 1220129Using Room StatusUse the Room Status feature to display the status of a room.Displaying room statusUse the following pr

Regulatory and safety information13Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirementsTable 1 on page 13 shows

Operating your IP Phone 1220130Changing the status of a roomUse the following procedure to change the status of a room.1. Press the RMK key.2. Dial th

Operating your IP Phone 1220131Paging FeaturesThe IP Phone 1220 supports the following paging voice call features:• “Using Call Page Connect to make a

Operating your IP Phone 1220132Using Automatic Preselection (Meet-Me page)Perform the following procedure to use Automatic Preselection. Using Automat

Operating your IP Phone 1220133Answering a Radio PageIf you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN.

Operating your IP Phone 1220134Using Voice Call Use the Voice Call feature to make an announcement from another IP Phone speaker. Making a voice callU

Operating your IP Phone 1220135• “Using Enhanced Override” on page 137Overriding a busy signalUse the Override feature to override a busy signal and i

Operating your IP Phone 1220136Using Forced Camp-onFollow the given procedure to use Forced Camp-on. Answering a call camped-on to your extensionUse t

Operating your IP Phone 1220137Using Enhanced OverrideUse the Enhanced Override feature to override an active call after you attempt a Forced Camp-on.

Operating your IP Phone 1220138Using Centrex ServicesYou can use a few Centrex services from your IP phone. Contact your system administrator to deter

Operating your IP Phone 1220139Miscellaneous call featuresSome call features are available only if your system administrator configures them. Contact

Regulatory and safety information14Australia/New ZealandCISPR 22 Class B Emissions: Information technology equipment - Radio disturbance European Comm

Operating your IP Phone 1220140Using Call Trace without a Call Trace keyUse the following procedure to use Call Trace without a Call Trace key. Chargi

Operating your IP Phone 1220141Charging a call in progressUse the following procedure to charge a call in progress.orDial the Call Detail Recording FF

Operating your IP Phone 1220142Charging a transferred call to an accountUse the following procedure to charge a transferred call to an account. orDial

Operating your IP Phone 1220143Charging a conference call to an account Use the following procedure to charge a call to an account when you add someon

Operating your IP Phone 12201442. Press the Charge soft key.orDial the Call Detail Recording FFC.3. Dial the charge account number.4. Dial the number

Operating your IP Phone 1220145Using the Buzz signalUse the Buzz feature to notify another person of a call, a visitor, or a request. Two linked IP Ph

Troubleshooting Your IP Phone 1220146Troubleshooting Your IP Phone 1220This section provides basic information about troubleshooting your IP Phone 122

Troubleshooting Your IP Phone 1220147Invalid ID (2) Incorrect User ID entered.Enter correct User ID.Invalid ID (3) Incorrect User ID entered.Enter cor

Troubleshooting Your IP Phone 1220148Permission Denied (4)Incorrect User ID entered.Enter correct User ID.Attempt to log on to a remote IP Phone 1120E

Troubleshooting Your IP Phone 1220149Flexible Feature CodesUse Table11on page149 to track and organize the FFCs assigned to features by your system ad

Regulatory and safety information15Table 2 on page 15 shows the Safety compliance for various jurisdictions.Other Safety Approvals: IEC 60950-1: ITE e

Troubleshooting Your IP Phone 1220150Call Park Pickup GroupElectronic Lock ActivateRadio Paging AccessElectronic Lock DeactivateRadio Paging AnswerGro

IP Phone 1200 Expansion Module151IP Phone 1200 Expansion ModuleThis section provides information about the LCD Expansion Module (12-key self-labeling)

IP Phone 1200 Expansion Module152Figure 6: LCD Expansion Module (12-key self-labeling)

IP Phone 1200 Expansion Module153Table on page 153 provides a description of the keys and components of the LCD Expansion Module.For information about

IP Phone 1200 Expansion Module154

Terms you should know155Terms you should knowCalling Party Name DisplayInformation appearing on the LCD display screen, such as the caller’s name and

Terms you should know156Feature displayAn area that shows status information about the feature in use. It also displays the name and status of the act

Terms you should know157Navigation keysKeys used to scroll through menus and lists appearing on the LCD display screen.Off-hookAny line selected to ma

Terms you should know158programmable layers. These keys are also used to configure parameters in the Telephone Options menu.Special dial toneThe three

Index159IndexAAbout the IP Phone 2004 155Accessing display diagnostics 43Accessory Expansion Module 11Adjusting volume 40Answering a call 100Applicati

Regulatory and safety information16address: Ingolstaedter Strasse 14-18, 80807 Munich Germany The following table lists EMC compliance for various jur

Index160Ethernet ports 11Expansion Module 151FFeature display 156Fixed key 156Flexible Feature Code (FFC) 156Flexible Feature Codes 149GGetting starte

Index161PPaging tone 157Password Admin 29Performing Diagnostics 46Placing a call on hold 104Power over Ethernet 11Privacy Release 145QQuit key 27RRadi

Index162Using Internal Call Forward 113Using Last Number Redial 96Using Make Set Busy 122Using Off-hook dialing 86Using On-hook dialing 87Using Predia

Nortel Communication Server 1000Nortel IP Phone 1220User GuideCopyright © 2007–2008 Nortel Networks. All Rights Reserved.LEGAL NOTICEWhile the informa

Regulatory and safety information17The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could

Regulatory and safety information18Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68This equipment complies with the CE Marking requ

Regulatory and safety information19DenAn regulatory notice for JapanConnecting PowerUse only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP G

Regulatory and safety information20LocationNortel recommends that you install your IP Phone 1220 away from direct sunlight.

How to get help21How to get helpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best w

How to get help22Getting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product from a distributor

Using your IP Phone 122023Using your IP Phone 1220 After you familiarize yourself with the IP Phone 1220 features, you can start to use the phone. Thi

Using your IP Phone 122024IP Phone 1220 controlsThis section describes the controls on the IP Phone 1220. Depending on your geographic region, the IP

Using your IP Phone 122025A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being pro

Using your IP Phone 122026Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster

Using your IP Phone 122027Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.No

Using your IP Phone 122028Press the Directory key to access directory services.Press the Services key (programmable memory button) and use the navigat

Using your IP Phone 122029IP Phone 1220 displayYour IP Phone 1220 display is divided into two display areas:• Four user-defined feature key labels app

Revision history3Revision historyApril 2008Standard 02.01. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIS

Using your IP Phone 122030Figure 3 on page 30 shows the IP Phone 1220 LCD screen.Figure 3: IP Phone 1220 displayCall features and Flexible Feature Cod

Installing your IP Phone 122031Installing your IP Phone 1220This section details the steps and precautionary measures to perform during IP Phone insta

Installing your IP Phone 122032Figure 4: Connections on the IP Phone 1220 Perform the following steps to connect the components of the phone and to in

Installing your IP Phone 122033Attaching the foot stand (optional)Attach the foot stand in the appropriate slots depending on the desired angle for yo

Installing your IP Phone 1220341. Plug the headset cord into the headset jack on the back of the IP Phone marked with the ) symbol.Figure 4 on page 32

Installing your IP Phone 122035Connecting the LAN Ethernet cableNote: Your IP Phone 1220 supports both AC power and PoE options, including IEEE 802.3

Installing your IP Phone 122036Wall-mounting the IP Phone (optional)You can install your IP Phone on a wall. Wall-mount the IP Phone using the two key

Customizing your IP Phone 1220—basic features37Customizing your IP Phone 1220—basic featuresThis section explains how you can customize the features o

Customizing your IP Phone 1220—basic features38Telephone OptionsThe Telephone Options menu item provides you with access to the following features on

Customizing your IP Phone 1220—basic features39Note: If a menu includes a submenu, an ellipsis (...) appears after the command.Use the following proce

Revision history4December 2007Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to reflect change

Customizing your IP Phone 1220—basic features40Adjusting volumeUse the following procedure to adjust the volume.1. Press the Services key, select Tele

Customizing your IP Phone 1220—basic features41Adjusting the display screen contrastYou can adjust the contrast using the Local Tools menu. Nortel rec

Customizing your IP Phone 1220—basic features42Selecting a languageInformation that appears on the display is available in multiple languages. This la

Customizing your IP Phone 1220—basic features43Selecting date and time formatSeveral date and time formats are available. Formats are based on the12-h

Customizing your IP Phone 1220—basic features44Selecting a local dialpad toneWhen you press a key, the response can be a Dual-Tone Multi-Frequency (DT

Customizing your IP Phone 1220—basic features45Viewing IP Phone informationThe Local Set Info option displays the following phone-specific information

Customizing your IP Phone 1220—basic features46Performing diagnosticsThe Diagnostics command displays the following phone-specific information:• Diag

Customizing your IP Phone 1220—basic features47Configuring Call Log OptionsUse the call log option to configure the following preferences: • “Configur

Customizing your IP Phone 1220—basic features48Configuring New Call IndicationYou can configure your IP Phone 1220 to display a message that indicates

Customizing your IP Phone 1220—basic features49Configuring Preferred Name MatchYou can configure your IP Phone 1220 to display the name of the caller

Contents5ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Feature overview . . . . . . . . . . .

Customizing your IP Phone 1220—basic features50Configuring the Area CodesUse the Area Code Setup menu to save up to three area codes. When a call arri

Customizing your IP Phone 1220—basic features51Use the following procedure to edit area code display.4. Press the Up or Down keys to scroll, and selec

Customizing your IP Phone 1220—basic features523. Press the Enter key.4. Press the Up or Down keys to scroll, and select one of the following:— 1st Co

Customizing your IP Phone 1220—basic features53Selecting a ring typeUse the Ring type option to configure the IP Phone ring tone. Use the following pr

Customizing your IP Phone 1220—basic features54Enabling or disabling Call TimerThe call timer measures the call duration. Use the following procedure

Customizing your IP Phone 1220—basic features55Enabling OnHook Default PathUse OnHook Default Path option to choose either the Headset or the Handsfre

Customizing your IP Phone 1220—basic features56Use the following procedure to rename the labels.Use the following procedure to restore the default lab

Customizing your IP Phone 1220—basic features57Configuring the name display formatYou can configure your IP Phone 1220 to display the name of the call

Customizing your IP Phone 1220—basic features58Configuring Live DialpadThe Live Dialpad option activates the Primary DN key when you make a call by di

Customizing your IP Phone 1220—basic features59 3. Press the Select soft key to save the configuration.orPress the Cancel to cancel the modifications.

Contents6Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 43Accessing display diagnostics . . . . . . . . . . . . .

Customizing your IP Phone 1220—advanced features60Customizing your IP Phone 1220—advanced featuresYou can customize features on your IP Phone 1220 to

Customizing your IP Phone 1220—advanced features61Note: The Password Admin, and Virtual Office Login menus are not available on every IP Phone 1220. C

Customizing your IP Phone 1220—advanced features62Turning Password Protection on or offUse the following procedure to turn Password Protection on or o

Customizing your IP Phone 1220—advanced features63Note: The default configuration for Password Protection is off. Configuring an Electronic Lock on yo

Customizing your IP Phone 1220—advanced features64Unlocking your IP Phone 1220Use the following procedure to unlock your IP Phone 1220.2. Dial the Ele

Customizing your IP Phone 1220—advanced features65Customizing the Personal DirectoryUse the Personal Directory feature to create and store up to 100 c

Customizing your IP Phone 1220—advanced features66Editing an entryUse the following procedure to edit an entry in the Personal Directory.2. Press the

Customizing your IP Phone 1220—advanced features67Deleting an entryUse the following procedure to delete an entry in the Personal Directory.2. Press t

Customizing your IP Phone 1220—advanced features68Copying an entryUse the following procedure to copy an entry in the Personal Directory.4. Press the

Customizing your IP Phone 1220—advanced features69Searching for an entryUse the following procedure to search for an entry in the Personal Directory.6

Contents7Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123Paging Features . . . . . . . . . . . . . . . . .

Customizing your IP Phone 1220—advanced features70Configuring the Local Tools menuYour IP Phone 1220 has both local and server-based telephone tools a

Customizing your IP Phone 1220—advanced features71The function of some keys on the IP Phone differs based on the situation. Table 5 on page 71 describ

Customizing your IP Phone 1220—advanced features72When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to

Customizing your IP Phone 1220—advanced features73Note: Changes made to the display Contrast using this method are lost if you reset the phone. To avo

Customizing your IP Phone 1220—advanced features74Note: This language setting only controls the language used in the local menus on your phone. Use th

Customizing your IP Phone 1220—advanced features753. Network ConfigurationThe Network Configuration tool displays information that was configured when

Customizing your IP Phone 1220—advanced features76Logging on to Virtual OfficeUse the following procedure to activate Virtual Office on your Office IP

Customizing your IP Phone 1220—advanced features77A successful logon transfers all the features, time, date, and tones of your Office IP Phone to your

Customizing your IP Phone 1220—advanced features78An IP Phone 1120E, that is logged on as a remote phone to an IP Phone 1220 Office phone, provides le

Customizing your IP Phone 1220—advanced features79Logging off Virtual OfficeWhile working on a remote phone, you can log off of Virtual Office using t

Contents8

Operating your IP Phone 122080Operating your IP Phone 1220 This section describes how to operate your IP Phone 1220. It describes operations such as e

Operating your IP Phone 1220816. If the key you want is not visible, press the More soft key to access the next layer of soft keys.7. Press the Up key

Operating your IP Phone 122082• “Using the Personal Directory” on page 92• “Using Predial” on page 92• “Using AutoDial” on page 93• “Using Ring Again”

Operating your IP Phone 122083Dialing an entryUse the following procedure to dial an entry.Deleting an entryUse the following procedure to delete an e

Operating your IP Phone 122084Deleting the entire Callers ListUse the following procedure to delete the entire Callers List. Using the Redial ListThe

Operating your IP Phone 122085Dialing an entryUse the following procedure to dial an entry.Deleting an entryUse the following procedure to delete an e

Operating your IP Phone 122086Deleting the entire Redial ListUse the following procedure to delete the entire Redial List.Using Off-hook dialingPerfor

Operating your IP Phone 122087Using On-hook dialingPerform the following steps to make a call without lifting the handset.1. Leave the handset in the

Operating your IP Phone 122088Using Handsfree dialingUse handsfree dialing to make a call using the built-in microphone and speaker, or a headset. Dur

Operating your IP Phone 122089Muting a handsfree callUse the following procedure to mute a handsfree call. Switching from handsfree to handset modeUse

Welcome9WelcomeYour Nortel IP Phone 1220 brings voice and data to your desktop. IP Phone 1220 can directly connect to a Local Area Network (LAN) throu

Operating your IP Phone 122090Switching from handsfree to headsetUse the following procedure to switch from handsfree to headset. Using the Corporate

Operating your IP Phone 122091Making a call using the Corporate DirectoryUse the following procedure to make a call using the Corporate Directory.Note

Operating your IP Phone 122092Using the Personal DirectoryYou can use the Personal Directory feature to store a maximum of 100 entries that comprise o

Operating your IP Phone 122093Editing a Predial numberUse the following procedure to edit a Predial number.Using AutoDial Use the AutoDial feature to

Operating your IP Phone 122094Storing an AutoDial numberUse the following procedure to store an Autodial number.Displaying an AutoDial numberUse the f

Operating your IP Phone 122095Using Ring AgainUse the Ring Again feature to automatically redial the number if you receive a busy tone, or if your cal

Operating your IP Phone 122096Deactivating Ring Again before notificationUse the following procedure to deactivate Ring Again.Using Last Number Redial

Operating your IP Phone 122097Using Speed CallUse the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit

Operating your IP Phone 122098Using System Speed CallUse the System Speed Call feature to dial Speed Call codes that override dialing restrictions pla

Operating your IP Phone 122099Using Intercom CallingUse the Intercom feature to call a member of your intercom group by pressing the code assigned to