Part No. P0990474 03CallPilot Mini/CallPilot 150Installation and Maintenance GuideReturnto Menu
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11CallPilot Mini/CallPilot 150 Installation and Maintenance Guide PrefaceThe CallPilot Mini/CallPilot 150 is a voice messaging product suited for smal
12 PrefaceP0990474 03 About the buttons on your telephoneThis guide shows the Business Series Terminal buttons. Table 1 shows which buttons to us
Preface 13CallPilot Mini/CallPilot 150 Installation and Maintenance Guide • Nortel Networks Call Center Reporting Set Up and Operation Guide Prov
14 PrefaceP0990474 03 email:[email protected] (Caribbean & Latin America)Technical Support - CTASTelephone: 1-954-858-7777email
15CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 1How to use this guideThis guide explains:• what CallPilot Mini/CallPilot 15
16 Chapter 1 How to use this guideP0990474 03 How the instructions are presentedThe tasks in this book are presented as step-by-step instructions,
17CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 2System overviewAbout CallPilot Mini/CallPilot 150The CallPilot Mini/CallPil
18 Chapter 2 System overviewP0990474 03 CompatibilityMeridian 1 systems compatible with CallPilot MiniThe CallPilot Mini can connect to these Meri
Chapter 2 System overview 19CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Figure 1 Inside the CallPilot Mini/CallPilot 150 PCM
2P0990474 03 Copyright © 2001 Nortel NetworksAll rights reserved. May 17, 2002.The information in this document is subject to change without notice. T
20 Chapter 2 System overviewP0990474 03 Voice message storageThe voice message storage is the amount of memory that CallPilot Mini/CallPilot 150 h
21CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 3Preparing to install the CallPilot Mini/CallPilot 150This chapter explains
22 Chapter 3 Preparing to install the CallPilot Mini/CallPilot 150P0990474 03 Managing the CallPilot systemCallPilot Mini is managed using CallPil
23CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 4Installing CallPilot Mini/CallPilot 150This chapter describes installing th
24 Chapter 4 Installing CallPilot Mini/CallPilot 150P0990474 03 Connecting the CallPilot Mini/CallPilot 1501 Open the CallPilot Mini/CallPilot 150
Chapter 4 Installing CallPilot Mini/CallPilot 150 25CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Figure 3 CallPilot Mini/Call
26 Chapter 4 Installing CallPilot Mini/CallPilot 150P0990474 03 Figure 4 Connecting the EMC Kit to the CallPilot Mini cablesEMC Kit
Chapter 4 Installing CallPilot Mini/CallPilot 150 27CallPilot Mini/CallPilot 150 Installation and Maintenance Guide CallPilot Mini/CallPilot 150 L
28 Chapter 4 Installing CallPilot Mini/CallPilot 150P0990474 03
29CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 5Initializing the CallPilot Mini/CallPilot 150After you install and power up
3CallPilot Mini/CallPilot 150 Installation and Maintenance Guide ContentsPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 Configuring the Meridian 1 PBX to work with CallPilot MiniThe Meridian 1 PBX
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 31CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 2 Respond to the prompts
32 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 Assigning ACD AgentsAll of the steps below are performed on the Meridian 1 P
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 33CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Enabling the Call Forwar
34 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 Initializing CallPilot Mini/CallPilot 150 using CallPilot ManagerTo initiali
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 35CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Connecting to the CallPi
36 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 CallPilot Mini/CallPilot 150 serial portThe following table shows the pin ou
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 37CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 5 Remove power from the
38 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 Changing the IP address using an Ethernet crossover cableUsing an Ethernet c
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 39CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Running the Quick Instal
4P0990474 03 Chapter 3Preparing to install the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . 21Environment . . . . . . .
40 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 Default Gateway Enter the IP Address of the default next-hop router. If you
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 41CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Table 14 Quick Install
42 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 4 Click the Install button.5 If you are initializing a CallPilot Mini, reboo
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 43CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Initializing CallPilot 1
44 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 3 Press NEXT to show the next Feature Code used by CallPilot. Record this co
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 45CallPilot Mini/CallPilot 150 Installation and Maintenance Guide You can now start progra
46 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03
47CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 6Language Configuration UtilityThe CallPilot Mini/CallPilot 150 has two lang
48 Chapter 6 Language Configuration UtilityP0990474 03 15 Check the information that appears on this screen. If the information is correct, click
49CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 7 Password administrationResetting passwordsThis section identifies each typ
5CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 7Password administration. . . . . . . . . . . . . . . . . . . . . . . . . . .
50 Chapter 7 Password administrationP0990474 03 Resetting the operator password (CallPilot 150 only)The operator password is used to gain access t
Chapter 7 Password administration 51CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Resetting the Mailbox passwordsThe Mailbox pas
52 Chapter 7 Password administrationP0990474 03 5 Enter the password again in the Confirmation box.6 Click the Submit button.Resetting the Modem a
53CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 8Backing up and restoring CallPilotUsing the CallPilot tools, you can:• back
54 Chapter 8 Backing up and restoring CallPilotP0990474 03 Before you backup the CallPilot information, make sure you have enough disk space avail
Chapter 8 Backing up and restoring CallPilot 55CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 9 Click the Backup option.10 In the
56 Chapter 8 Backing up and restoring CallPilotP0990474 03 To restore the CallPilot information:1 Start your web browser.2 Log on to CallPilot Man
Chapter 8 Backing up and restoring CallPilot 57CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Retrieving the CallPilot log filesT
58 Chapter 8 Backing up and restoring CallPilotP0990474 03
59CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 9Upgrading CallPilot Mini/CallPilot 150This section describes how to upgrade
6P0990474 03 Inactive feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68Time o
60 Chapter 9 Upgrading CallPilot Mini/CallPilot 150P0990474 03 7 Wait until the LED turns on.8 Unplug the power connector from the CallPilot Min
Chapter 9 Upgrading CallPilot Mini/CallPilot 150 61CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 6 Connect power to the CallPilo
62 Chapter 9 Upgrading CallPilot Mini/CallPilot 150P0990474 03
63CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 10TroubleshootingIntroductionTroubleshooting CallPilot Mini/CallPilot 150 pr
64 Chapter 10 TroubleshootingP0990474 03 If there is no response, this indicates that CallPilot 150 is not functioning. Refer to “CallPilot Mini/C
Chapter 10 Troubleshooting 65CallPilot Mini/CallPilot 150 Installation and Maintenance Guide • power supply cord is connected to the CallPilot Min
66 Chapter 10 TroubleshootingP0990474 03 General Delivery Mailbox greeting plays when you dial the Voicemail DN on CallPilot MiniYou must reboot t
Chapter 10 Troubleshooting 67CallPilot Mini/CallPilot 150 Installation and Maintenance Guide CallPilot 150 does not reboot following **STARTUPFoll
68 Chapter 10 TroubleshootingP0990474 03 Inactive featureMaintenance of the CallPilot 150 installation is required if you attempt to initialize th
Chapter 10 Troubleshooting 69CallPilot Mini/CallPilot 150 Installation and Maintenance Guide LED 1 is blinking quicklyIf LED 1 is blinking quick
7CallPilot Mini/CallPilot 150 Installation and Maintenance Guide FiguresFigure 1 Inside the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . .
70 Chapter 10 TroubleshootingP0990474 03
71CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Appendix AModem AccessWhen there is no access to the CallPilot Mini/CallPilot 150 us
72 Modem AccessP0990474 03 If your computer has a modem with one telephone cable connector, you need to use a telephone line splitter. To connect
Modem Access 73CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 3 In the Advanced options box, select the Log on to network option
74 Modem AccessP0990474 03 Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.01 Click the Configure button.2 Click the Initial
Modem Access 75CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Creating a Dial-Up Networking connection on Windows 20001 Click th
76 Modem AccessP0990474 03 Configuring the Dial-Up Networking TCP/IP parameters on Windows 20001 Right click on the Dial-Up Networking connection
Modem Access 77CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Installing the Nortel Networks Modem Configuration UtilityYour mod
78 Modem AccessP0990474 03 Enabling the modem on the CallPilot Mini/CallPilot 150You must enable the CallPilot modem before you access the system
Modem Access 79CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Changing the modem access password using a telephone (CallPilot 15
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80 Modem AccessP0990474 03 Connecting to the CallPilot systemTo connect to the CallPilot system you must:• configure your modem to access the Cal
Modem Access 81CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 7 Use the telephone connected to your computer modem to dial the C
82 Modem AccessP0990474 03 Accessing the CallPilot system using CallPilot Manager1 Start your web browser.2 In the URL field, enter http://192.16
83CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Appendix BNorstar Directory NumbersNorstar is a digital system, capable of carrying
84 Norstar Directory NumbersP0990474 03 Programming CallPilot 150 DNs to memory buttonsAs a troubleshooting aid, it is helpful to program the Cal
85CallPilot Mini/CallPilot 150 Installation and Maintenance Guide GlossaryAdministrationThe tasks involved in maintaining Mailboxes, Greetings, Skills
86 GlossaryP0990474 03 ConfigurationThe tasks involved in setting up the different parameters of CallPilot. For example, configuring the telephon
Glossary 87CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Feature CodeA unique three-digit code that is used to access CallPilot
88 GlossaryP0990474 03 MailboxA storage place for messages on CallPilot.MbyteThe abbreviation for megabyte. A megabyte is equal to 1,048,576 byte
Glossary 89CallPilot Mini/CallPilot 150 Installation and Maintenance Guide RS-232 terminalA device with a display, such as a computer or a laptop
9CallPilot Mini/CallPilot 150 Installation and Maintenance Guide TablesTable 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . .
90 GlossaryP0990474 03
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide91 IndexAACD Queue, adding on Meridian 1 30Active agents, maximum 17Attendant DN
92 IndexP0990474 03 KKSU, compatible Norstar 18LLAN, requirement for 22Language Configuration Utility 47Languages, changing 47LEDs 27erro
Index 93CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Softwareupgrading 59Storage (hours) 17Subnet Mask 39, 41SwitchesMerid
94 IndexP0990474 03
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