Part No. N0008714 0222 November 2004CallPilot 100/150Desktop Messaging Installation and Maintenance Guide
10 Chapter 1 Requirements for installing Desktop MessagingN0008714 02
11CallPilot Desktop Messaging Installation and Maintenance GuideChapter 2Configuring your system for Desktop MessagingBefore you install Desktop Messa
12 Chapter 2 Configuring your system for Desktop MessagingN0008714 02Configuring IMAP/LDAP/SMTP servers for Desktop MessagingCallPilot supports IM
Chapter 2 Configuring your system for Desktop Messaging 13CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring environments w
14 Chapter 2 Configuring your system for Desktop MessagingN0008714 02
15CallPilot Desktop Messaging Installation and Maintenance GuideChapter 3Installing and configuring Desktop MessagingIt takes approximately 10 minutes
16 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Uninstalling an earlier version of Desktop MessagingIf the subscriber has Desk
Chapter 3 Installing and configuring Desktop Messaging 17CallPilot Desktop Messaging Installation and Maintenance GuideInstalling Desktop Messagin
18 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Installing only the CallPilot PlayerIf you want only the CallPilot Player func
Chapter 3 Installing and configuring Desktop Messaging 19CallPilot Desktop Messaging Installation and Maintenance GuideInstalling Desktop Messagin
2N0008714 0.1CallPilot 100/150Desktop Messaging Installation and Maintenance GuideCopyright © 2004 Nortel NetworksAll rights reserved. 2004.The inform
20 Chapter 3 Installing and configuring Desktop MessagingN0008714 028 Click the Next button.The Destination Folder screen appears.9 Click the Next
Chapter 3 Installing and configuring Desktop Messaging 21CallPilot Desktop Messaging Installation and Maintenance Guide11 Select the check boxes f
22 Chapter 3 Installing and configuring Desktop MessagingN0008714 0215 Click the Next button.The CallPilot Mailbox Number screen appears.16 Enter
Chapter 3 Installing and configuring Desktop Messaging 23CallPilot Desktop Messaging Installation and Maintenance Guide19 Click the Next button.Th
24 Chapter 3 Installing and configuring Desktop MessagingN0008714 0220 Click the Next button.The installation progress bar appears and indicates t
Chapter 3 Installing and configuring Desktop Messaging 25CallPilot Desktop Messaging Installation and Maintenance GuideInstalling Desktop Messagin
26 Chapter 3 Installing and configuring Desktop MessagingN0008714 027 Select the check boxes for the email clients that you use.Internet Mail clie
Chapter 3 Installing and configuring Desktop Messaging 27CallPilot Desktop Messaging Installation and Maintenance Guide10 Click the Next button.Th
28 Chapter 3 Installing and configuring Desktop MessagingN0008714 0214 Click the Next button.The CallPilot Server Settings screen appears.15 In th
Chapter 3 Installing and configuring Desktop Messaging 29CallPilot Desktop Messaging Installation and Maintenance GuideIf you are installing Deskt
3CallPilot Desktop Messaging Installation and Maintenance GuideContentsChapter 1Requirements for installing Desktop Messaging . . . . . . . . . . . .
30 Chapter 3 Installing and configuring Desktop MessagingN0008714 02After you install Desktop MessagingAfter you install Desktop Messaging:• Set t
Chapter 3 Installing and configuring Desktop Messaging 31CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring Outlook 2002Out
32 Chapter 3 Installing and configuring Desktop MessagingN0008714 02• Do not select the Log on using Secure Password Authentication (SPA) check bo
Chapter 3 Installing and configuring Desktop Messaging 33CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring Novell GroupWis
34 Chapter 3 Installing and configuring Desktop MessagingN0008714 025 In the Mailbox box, enter the subscriber’s mailbox number.6 At Check for new
Chapter 3 Installing and configuring Desktop Messaging 35CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring Lotus NotesUpda
36 Chapter 3 Installing and configuring Desktop MessagingN0008714 024 On the File menu, click Database, and then click Replace Design.The Replace
Chapter 3 Installing and configuring Desktop Messaging 37CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring Internet Mail c
38 Chapter 3 Installing and configuring Desktop MessagingN0008714 026 In the E-mail address box type the subscriber’s CallPilot address in the for
Chapter 3 Installing and configuring Desktop Messaging 39CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring an LDAP directo
4 ContentsN0008714 02Removing the CallPilot Message Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Configuring GroupWise
40 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Configuring special settings for Outlook Express or Outlook in Internet Mail m
Chapter 3 Installing and configuring Desktop Messaging 41CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring Netscape Messen
42 Chapter 3 Installing and configuring Desktop MessagingN0008714 0212 From When I delete a message, select Mark it as deleted.13 Select the Clean
Chapter 3 Installing and configuring Desktop Messaging 43CallPilot Desktop Messaging Installation and Maintenance GuideConfiguring an LDAP directo
44 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Configuring Netscape Messenger 6.2If the subscriber uses Netscape Messenger ve
Chapter 3 Installing and configuring Desktop Messaging 45CallPilot Desktop Messaging Installation and Maintenance Guide12 Click the Next button.Th
46 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Configuring Eudora ProTo change any part of this configuration after it is com
Chapter 3 Installing and configuring Desktop Messaging 47CallPilot Desktop Messaging Installation and Maintenance Guide12 Click the Next button wi
48 Chapter 3 Installing and configuring Desktop MessagingN0008714 02Configuring an LDAP directory service for Eudora Pro1 Start Eudora Pro.2 On th
49CallPilot Desktop Messaging Installation and Maintenance GuideChapter 4TroubleshootingThis chapter is about:• Troubleshooting during installation• T
Contents 5CallPilot Desktop Messaging Installation and Maintenance GuideThe subscriber has message access problems . . . . . . . . . . . . . . . .
50 Chapter 4 TroubleshootingN0008714 02Microsoft Outlook default mail clientYou see the error message when you install Desktop Messaging: “Either
Chapter 4 Troubleshooting 51CallPilot Desktop Messaging Installation and Maintenance Guide4 From Update CallPilot Mail databases, select Add CallP
52 Chapter 4 TroubleshootingN0008714 02Troubleshooting log on problemsInvalid credentialsThe subscriber sees messages such as “Invalid credentials
Chapter 4 Troubleshooting 53CallPilot Desktop Messaging Installation and Maintenance GuideTroubleshooting Outlook 2002 problemsThese are issues wi
54 Chapter 4 TroubleshootingN0008714 02Troubleshooting Lotus Notes log on problemsWhen Desktop Messaging is installed, Desktop Messaging appears u
Chapter 4 Troubleshooting 55CallPilot Desktop Messaging Installation and Maintenance Guide6 Make sure that:• the Inherit future design changes che
56 Chapter 4 TroubleshootingN0008714 02Troubleshooting after logging onThe CallPilot address book is emptyLotus Notes subscribers must log on to C
Chapter 4 Troubleshooting 57CallPilot Desktop Messaging Installation and Maintenance GuideMessages remain in the subscriber’s OutboxOn Microsoft O
58 Chapter 4 TroubleshootingN0008714 02• Ask the subscriber to check that their mailbox is not full. If their mailbox is full, they cannot send me
Chapter 4 Troubleshooting 59CallPilot Desktop Messaging Installation and Maintenance Guide"Unknown" appears in the Sender fieldIn some m
6 ContentsN0008714 02
60 Chapter 4 TroubleshootingN0008714 02Messages no longer on serverThe subscriber receives the error message: “This message could not be found on
Chapter 4 Troubleshooting 61CallPilot Desktop Messaging Installation and Maintenance GuideA subscriber who forwards or replies to a voice message
62 Chapter 4 TroubleshootingN0008714 02Accessing Desktop Messaging online HelpDesktop Messaging for Microsoft Outlook, Novell GroupWise, and Lotus
Chapter 4 Troubleshooting 63CallPilot Desktop Messaging Installation and Maintenance GuideUsing Desktop Messaging Support ToolsResetting the CallP
64 Chapter 4 TroubleshootingN0008714 02Using CPTraceYou can use CPTrace to collect information about problems with one of the desktop clients that
Chapter 4 Troubleshooting 65CallPilot Desktop Messaging Installation and Maintenance GuideCP Trace settingsThe CPTrace settings are stored in the
66 Chapter 4 TroubleshootingN0008714 02
CallPilot Desktop Messaging Installation and Maintenance Guide67IndexAAccessing Help 62CCallPilot Address Booksetting up in Outlook (Internet mail m
68 IndexN0008714 02configuring 35error message 50MMessage waiting indicator 60MicrosoftOutlook (Internet mail mode) 8Outlook Express 8Micros
7CallPilot Desktop Messaging Installation and Maintenance GuideChapter 1Requirements for installing Desktop MessagingAbout CallPilot Desktop Messaging
8 Chapter 1 Requirements for installing Desktop MessagingN0008714 02Software requirementsIntegrated clientsIntegrated clients run with a corporate
Chapter 1 Requirements for installing Desktop Messaging 9CallPilot Desktop Messaging Installation and Maintenance GuideWhere to get helpUSA and Ca
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