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232 Troubleshooting
Activating OCS logs
Step Action
1
Right-click on the OCS pool and select Logging Tool and then
choose New Debug Session.
2
In the OCS 2007 Logging Tool window, specify the Components to
trace, Severity level, and other log file options. See example Figure
89 "OCS debugging tool" (page 232).
3 Click the Start Logging button.
4
To view the log file, click the Analyze Log Files button. The log file
is stored as a .txt file in c:\WINDOWS\Tracing folder.
—End—
Figure 89
OCS debugging tool
OC logs
The following procedures describe how to enable logs for OC client. The
tracing log folder is stored in the user’s Documents and Settings sub folder
with the .uccplog extension.
Enabling OC logs
Step Action
1
From the OC client, select the Options menu.
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
Copyright © 2005–2008, Nortel Networks
.
- Nortel Converged Office 1
- Fundamentals — Microsoft 1
- Office Communications Server 1
- Contents 3
- Installation 101 5
- Configuration 111 5
- Maintenance 209 6
- Troubleshooting 215 6
- Appendix C Abbreviations 297 7
- Procedures 7
- New in this release 9
- Revision History 10
- How to get help 11
- 12 How to get help 12
- Introduction 13
- 14 Introduction 14
- Component overview navigation 15
- Converged Office 15
- Enterprise Voice 17
- OCS 2007 Voice components 18
- Media Gateways 19
- Mediation Server 20
- Mediation Server 21 21
- Figure 4 21
- Figure 5 23
- Personal Call Assistant 25
- Access Edge Ser ver 27
- OCS 2007 snap-in 27
- CDR data collection 28
- SIP CTI (TR/87) Protocol 29
- Figure 8 30
- SIP diagram 30
- Hardware Load Balancer 31
- Office Communicator 2007 32
- Documentation References 32
- Planning and engineering 35
- Network configuration 36
- Small network 37
- Medium network 38
- Large network 39
- Multiple customer network 40
- Network configuration 41 41
- Figure 13 41
- Multiple location network 42
- Load Balancer planning 43
- Load Balancer requirements 44
- Load Balancer planning 45 45
- Capacity planning 46
- Capacity planning navigation 47
- OC 2007 client requirements 47
- 48 Planning and engineering 48
- Mediation server requirements 49
- Signaling Server requirements 49
- Call Server requirements 50
- General requirements 51
- Server topology 52
- Operating System Requirements 52
- Hardware Requirements 53
- Virtual Server 2005 54
- SIP access port 55
- Basic Client Configuration 58
- Port use 58
- Security 59
- OC client authentication 59
- 60 Planning and engineering 60
- Figure 17 60
- Signaling security 60
- Dial Plan considerations 61
- Computer (SIP) Calls 61
- Phone (RCC or TR/87) Calls 62
- Dialstrings 63
- 64 Planning and engineering 64
- Figure 20 64
- North American format 64
- Figure 21 64
- Outside North America format 64
- Within North America 65
- Outside North America 65
- Capacity 67
- Redundancy 67
- SIP routing 67
- Feature Interactions 68
- Figure 23 69
- Computer call 69
- 70 Planning and engineering 70
- 72 Planning and engineering 72
- Single node Redundancy 78
- Campus redundancy 78
- Geographic redundancy 78
- Client considerations 82
- Converged Office functionality 82
- MCM 2.0 to MCM 3.0 84
- Load balancer considerations 84
- Prerequisites 85
- Migration process 86
- Unified Messaging 90
- 98 Planning and engineering 98
- Figure 25 98
- Signaling integrated 98
- Unified Messaging 99 99
- Figure 26 99
- Signaling non-integrated 99
- 100 Planning and engineering 100
- Installation 101
- Installation navigation 102
- NN43001-121 01.03 Standard 103
- Release 5.0 30 April 2008 103
- 104 Installation 104
- Figure 28 104
- Installing the CS 1000 system 105
- ATTENTION 105
- Active Directory 106
- OCS Proxy server installation 107
- Load Balancer installation 108
- MCM installation 109
- 110 Installation 110
- Configuration 111
- Active Directory configuration 112
- Defining users 114
- Figure 32 115
- Figure 33 117
- Enable Remote call control 117
- 118 Configuration 118
- Figure 34 118
- Figure 35 119
- Load Balancer configuration 120
- Voice Properties configuration 120
- Enabling dual forking–by user 121
- Applying policy 122
- OCS configuration procedures 122
- Configuration of Static Routes 122
- Front End server 123
- 124 Configuration 124
- Figure 37 124
- Figure 38 125
- Routing tab 125
- 126 Configuration 126
- Figure 39 126
- Figure 40 127
- 128 Configuration 128
- Figure 41 128
- Mediation Server configuration 133
- Configuring a Mediation Server 133
- MCM 3.0 configuration 134
- MCM architecture 135
- 136 Configuration 136
- Figure 43 136
- MCM Direct configuration 137
- MCM management console 137
- 138 Configuration 138
- MCM menu options 139
- 140 Configuration 140
- Figure 45 140
- MCM configuration window 140
- MCM 3.0 configuration 145 145
- Figure 48 145
- Get SIP URI 145
- 146 Configuration 146
- Figure 49 146
- Get phone 146
- MCM 3.0 configuration 147 147
- Figure 50 147
- MCM 3.0 configuration 149 149
- 150 Configuration 150
- Figure 51 150
- Call Server configuration 151
- Configuring the Codec 151
- Loss Plan configuration 152
- Caller ID table configuration 157
- DNS Server configuration 159
- SIP Trunk configuration 160
- Domain naming 163
- 164 Configuration 164
- Figure 56 164
- SIP Trunk Domain name 164
- URI Mapping 165
- 166 Configuration 166
- Figure 58 166
- SIP URI Map 166
- Figure 59 167
- SIP GW CLID Parameters 167
- 168 Configuration 168
- NRS configuration 169
- CDR configuration 170
- Computer Calls (SIP Gateway) 170
- Example 2 (North America) 171
- Phone number normalization 171
- 172 Configuration 172
- CS 1000 configuration 173
- Configuring the AML 173
- Configuring a station 175
- Signaling Server configuration 177
- Node parameter configuration 178
- 180 Configuration 180
- Figure 65 180
- DNS configuration 180
- Parameter: Service Enabled 182
- Parameter: Customer Number 182
- SIP CTI Dial Plan prefixes 184
- Parameter: Dialing Plan 185
- 186 Configuration 186
- 188 Configuration 188
- Figure 67 188
- Configuring the SIP URI Map 189
- Configuring CDR 190
- Phone Calls (SIP CTI) 190
- Figure 70 191
- SIP INFO message 191
- Normalizing phone numbers 192
- Creating Normalization rules 193
- 194 Configuration 194
- Normalizing phone numbers 195 195
- Figure 71 195
- 196 Configuration 196
- Figure 72 196
- Normalizing phone numbers 197 197
- Figure 73 197
- Figure 74 197
- Redundancy configuration 198
- 200 Configuration 200
- Figure 75 200
- Figure 76 201
- UM Address 201
- 202 Configuration 202
- Figure 77 202
- Dial plan window 202
- Figure 78 203
- Adding Exchange UM 204
- Figure 80 205
- 206 Configuration 206
- Figure 81 206
- Dial Plan window 206
- Figure 82 207
- 208 Configuration 208
- Maintenance 209
- Remote Call Control 210
- Troubleshooting 215
- 216 Troubleshooting 216
- SIP Dialog not established 217
- SIP CTI service is down 218
- Reconfigure SIP CTI service 219
- 222 Troubleshooting 222
- OC client not registered 223
- Pop-up not displayed 223
- Two pop-ups are displayed 224
- Delay for a SIP Gateway call 224
- Capturing traces and logs 225
- MCM logs 228
- Activating MCM logging 229
- MCM log file output 230
- MCM Event log 230
- Resetting MCM debug trace 231
- OCS logs 231
- Activating OCS logs 232
- OC client start-up debugging 233
- Case checklists 234
- Appendix A 237
- Message sequence 238
- Call flow 239
- Figure 94 240
- Call Forward by OC client 244
- Remote Call Control Call Flow 245
- Supported features 246
- Appendix B 249
- Configuration Examples 249
- Setting up the lab 250
- Collecting required data 251
- Configuring the Call Server 252
- Screen output: 253
- Screen output 260
- Screen Output: 260
- Signaling Server checklist 262
- Standard Edition 263 263
- Figure 102 263
- Figure 103 263
- Figure 104 264
- SIP GW Settings 264
- Standard Edition 265 265
- Figure 105 265
- Figure 106 266
- SIP CTI Services 266
- Standard Edition 267 267
- Figure 107 267
- Standard Edition 269 269
- Figure 109 269
- Host Authorization 269
- Figure 110 270
- General user properties 270
- Standard Edition 271 271
- Figure 111 271
- Communications properties 271
- Figure 112 272
- User Options 272
- Standard Edition 273 273
- Figure 113 273
- MCM Application 273
- Figure 114 274
- Enterprise Edition 275
- OCS Management Console 278
- Figure 118 280
- General tab settings 281
- Security/Certificates 282
- Figure 122 284
- Enterprise Edition 285 285
- Figure 123 285
- Routing for Enterprise Pool 285
- Configuring DNS 286
- Enterprise Edition 287 287
- Figure 125 287
- Installing and configuring MCM 289
- Figure 128 290
- RTC Server Local Group 290
- Configuring NRS 293
- Figure 132 294
- MCM endpoints 294
- Normalizing Phone Numbers 295
- Book Service is available 296
- Appendix C 297
- Abbreviations 297
- 298 Appendix C Abbreviations 298
- Appendix C Abbreviations 299 299
- 300 Appendix C Abbreviations 300
- Appendix C Abbreviations 301 301
- 302 Appendix C Abbreviations 302
- Communications Server 2007 304
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