Nortel Networks CallPilot Desktop Messaging Bedienungsanleitung

C a l l P i l o tTM Release 4.0 - Standard 1.02Desktop Messaging User Guidefor My CallPilot

10Getting startedAbout this guideThis user guide describes how to use the web-based resources of My CallPilot. The instructions and screen images show

11 Mozilla 1.7x browser Audacity 1.2.x, Gnome Sound recorder 2.x, and Krecord 1.1 audio applicationsPeripheral hardware and software Video display

12 The Windows downloadable CallPilot PlayerThe Macintosh downloadable CallPilot Player with QuickTime 4.0The Macintosh downloadable Ca

13Krecord 1.1Other audio applications may work but are not supported.

14Logging inYour administrator provides you with the URL for My CallPilot. Bookmark this address in your web browser for easy access.To log in to My C

15To log outTo log out from My CallPilot, click Logout on any My CallPilot page.Logging in to environments with multiple CallPilot serversMy CallPilot

16CallPilot Messages tabTo access your CallPilot messages, click the CallPilot Messages tab. You can access voice messages and view faxes, delete, for

17To delete a messageTo delete a CallPilot message, select the message and click Delete or Delete Now. If you click Delete, the message is permanently

18Playing voice messagesBefore playing voice messages, see To select your telephone or computer to play and record voice messages, on page 17.To play

195 Click the Disconnect (Windows) or Hang Up (Mac) button, or hang up the telephone when you are finished. Click Message List to return to your messa

2CallPilot Desktop Messaging User Guide for My CallPilotProduct releases: 4.0Document release: Standard 1.02Date: July 2005Copyright © Nortel Networks

20Viewing fax messagesTo view faxes on your computer, you must have ImageMaker or other imaging software installed on your Windows-based computer. For

21In the Macintosh CallPilot Player, the control commands are accessed through the Fax menu.Note: Nortel Player is not provided for Macintosh OS X.

22Composing voice messagesYou can compose a message that is any combination of voice, fax, or text. To record voice messages, use the embedded or the

23To record and send a new voice message 1 In your Message List, click Compose. A new message page opens.2 Click To… (or Address Book) to choose an ad

24Note: In the Macintosh CallPilot Player window (QuickTime version 5.0, shown below), there is no Stop button.When you click the Record button, recor

25Composing fax and text messagesYour CallPilot recipients must have fax capability to view your fax on their computer. If your recipients access thei

26Compose Fax dialog box - Macintosh version5 Type a name for the file, and browse to select a folder to save the file in. Save the file as a TIF file

27Calling the sender of a messageYou can respond to a message with a telephone call instead of a recorded message.My CallPilot includes a Call Sender

28server.Selecting an Address Book entry and clicking Directory Call extracts the entry's phone number. This phone number is then displayed in th

29Clicking on Call User causes your telset to ring. When you answer the call, My CallPilot calls the specified phone number.Note that the Restriction

3*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmo

30Forwarding and replying to messagesYou can forward a message, and compose an introduction to send with it. You can also compose a reply to the sende

31Adding attachments to messagesBefore sending a message, you can attach one or more voice, fax, or text files to it. Voice files can be either VBK or

32Setting message optionsBefore sending a message, you can set options for handling and delivery.To set message options1 On a new message page, select

33Addressing messagesYou can address a CallPilot message in two ways:  You can select a name from the CallPilot Address Book that is maintained by yo

344 Click To.Searching External E-mail Address Books (LDAP databases)The LDAP text boxes you can specify for your e-mail account (refer to Setting up

35CallPilot Features tabClick the CallPilot Features tab to change the settings for your CallPilot features and telephone options, and to set preferen

36GreetingsThe Voice Greetings feature allows you to record and manage your voice greetings and personal verification from My CallPilot.Selecting the

371 Click the Edit button to activate a specific greeting. When activated, the greeting text is shown in a bold italic font. 2 You can then use the em

38Recording a greetingRecord a greeting using CallPilot stand-alone player or any other media applications that support WAV-PCM format as follows: 1 R

39computer playback is available if only your telset is used. Since the player shares the same credentials with My CallPilot, no login to the CallPilo

4PROMARK and RHOBOT are trademarks of DMI Promark, Inc.QUICKTIME is a trademark of Apple Computer, In.RADISYS is a trademark of Radisys Corporation.RO

40correctly identify you when leaving a voice message.

41Setting up message notificationCallPilot can notify you of new messages when you are away from the office. Your administrator defines whether these

42Setting Up Message ForwardingClicking the Message Forwarding Rule link loads the Message Forwarding Rule page. This page provides the interface to:

43The supported "Messages to forward" options are: All Messages (default selection) Voice Messages Fax/Text MessagesThe recipient can be

44The user can also select the CallPilot hyper text link to select or enter a CallPilot address. The CallPilot Address Book dialog box is displayed wh

45CallPilot mailboxes can be expressed as follows:LOCAL: <local VPIM prefix><mailbox>@<local FQDN>Open VPIM: VPIM=<VPIM shortcut&

46The original CallPilot message is marked as read when the forwarded message is opened by the recipient. The feature makes use of the read receipt c

47Managing personal distribution listsA distribution list saves you time when you send messages to the same group of addresses. You can create up to 9

48Changing your CallPilot passwordYour CallPilot password is the same password that you use to log in to CallPilot from the telephone. CallPilot requi

49Changing your telephone optionsTo assign a custom operator number for callersYou can offer your callers the option of leaving a message or speaking

5ContentsHow to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Welcome to My CallPilot . . . . . . . . . .

50To enable or disable Message Waiting Indicator Dialing NumbersMessage Waiting Indicator Dialing Numbers (MWI DN) are assigned by the administrator.

51Setting up telephone access to e-mailTo set up access to your e-mail accounts from CallPilot, see Setting up links to your e-mail accounts, on page

52Changing fax printing optionsIf your CallPilot mailbox has fax messaging capability, you can receive a fax message in your mailbox and print the fax

53Setting up links to your e-mail accountsYou can set up links in CallPilot so that you can check your e-mail for new messages. You can also forward a

54password in My CallPilot as well.To configure an external e-mail serverMy CallPilot supports various settings when configuring an external e-mail se

551 On the Mailbox Links page, click Configure New Mailbox Link. The Configure New Mailbox Link page opens. 2 Select your e-mail server from the drop

5613 In the Directory service (LDAP) block, check the This server requires a user name and password logon box. 14 Type your mailbox user name (the U

57Setting messaging preferencesTo change Message List columnsYou can change the columns in your Message List. The Attachments option must be in the Di

58To change environment settingsChange any of these My CallPilot settings to your preferences.Note: The Remove Deletable items on Logout check box app

59Choosing a home page for My CallPilotChoose the page that you want to display automatically when you log in to My CallPilot.

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60E-mail tabWhile you are logged in to My CallPilot, you can check your e-mail messages. You can forward and reply, and send new e-mails. See Setting

61Useful Information tabClick the Useful Information tab to:  View status and details about your mailbox. View online user guides. Print online us

62Protecting the security of your mailboxBecause My CallPilot is a web-based product, it is important to take precautions to protect the security of y

63Appendix A: Remote Text Notification for Microsoft Outlook and BlackBerry DevicesRemote text notification can be configured to send a message to you

64Getting started with remote text notificationRequirements You need a BlackBerry device. Ensure that e-mail service on your BlackBerry device is wor

65Creating a notification holding folderYou can create a holding folder for your CallPilot e-mail notification messages so that they are stored separa

665 In the Rule description box, click Specific Words. The Search Text dialog box appears.6 In the Add new box, type CallPilot Notification.7 Click Ad

6713 Click Finish. The finished rule is shown below:14 Click OK to close the Rules Wizard.

68Configuring BlackBerry Desktop ManagerThis section explains how to configure BlackBerry Desktop Manager to redirect your e-mail notification message

69Automatically removing notification messagesThis section explains how to configure Outlook to remove messages automatically from the CallPilot Notif

7How to get HelpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best way to get techni

703 Select the Clean out items older than check box. 4 Set the time to 1 day. 5 Select Permanently delete old items. 6 Click OK.To activate AutoArchiv

71Document informationCallPilot Desktop Messaging User Guide for My CallPilot Copyright © Nortel Networks Limited 2005. All rights reserved.Informatio

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9Welcome to My CallPilotMy CallPilot* from Nortel is a web-based business communications system that offers exceptional flexibility for managing your