Carrier VoIPNortel IP Phone WLAN HandsetUser Guide (CICM)Release: CICM 10.1Document Revision: 04.01www.nortel.comNN10042-116.
10 New in this releaseCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Networks.
100 Using the User Option menu2 Use the Nav keys to scroll to User Profiles.3Press Enter to select User Profiles. The next menu level isdisplayed.4Use
View System Information 101View System InformationThe System Information displays the following information about thehandset:•Phone IP Address — displ
102 Using the User Option menuPrerequisitesThe handset must be in standby mode.Procedure StepsStep Action1Perform one of the following options:•press
View Terminal Type 1032Press Enter to select the setting.3Use the Up and Down keys to scroll through the list and selectServer IP Address.4 Press Ente
104 Using the User Option menuYou cannot edit this information.PrerequisitesThe handset must be in standby mode.Procedure StepsStep Action1 Press and
105.Enter text using the dialpadFollow this procedure to use the dialpad to enter text.On the dialpad, keys numbered 2 through 9 each have three lette
106 Enter text using the dialpadCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel
107.Use the CICM DirectoryFollow these procedures to use the Centrex IP Client Manager (CICM)Directory feature.Use the CICM Directory to create a phon
108 Use the CICM Directory3Use the down navigation key to move to the end of the list.4 Select the item for the action you want to perform.5PressOk.•T
Deleting a directory entry 1098If you want the entry to appear on a Feature key, select FeatureKey on the screen, press Ok, enter the feature key. The
11.OverviewThis document describes the Nortel IP Phone 2210 Series and 6100Series wireless handsets. The 2210 Series consists of the Nortel IPPhone 22
110 Use the CICM DirectoryPrerequisitesThe Directory screen must be displayed. To display the screen, see"Navigating the directory" (page 10
111.Additional Call FeaturesThis section describes additional call features available on the Nortel IPPhone WLAN Handset 6100 Series wireless handset,
112 Additional Call Features5At the tone, dial the number.--End--Procedure StepsStep ActionCharge a call in progressProcedure StepsStep Action1To char
Enhanced Override 113You can talk privately to the person at the transfer numberbefore you press the Transfer soft key.--End--Procedure StepsStep Acti
114 Additional Call Features3Press the number key that corresponds to the Override featureagain.The two parties remaining on the call hear an override
Push-to-talk 115Procedure StepsStep Action1To use Privacy Release, press the LINE button to access theFeature Keys menu.2Press the Privacy Release fea
116 Additional Call FeaturesAttention: Initiate a PTT optionProcedure StepsStep Action1To select a different PTT channel:Press and release the Push-to
Push-to-talk 117Change to a different profile. Silent and Vibrate disable PTT bydefault, or unsubscribe from all PTT channels.--End--Carrier VoIPNorte
118 Additional Call FeaturesCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Net
119.Using the Battery PackNortel IP Phone WLAN Handset 2210 Series and WLAN Handset 6100Series wireless handsets use rechargeable battery packs. The W
12 New in this releaseTable 1221x handset controlsControlMeaningSoft keys Soft keys provide access to all Centrex IP Client Manager (CICM)menus and se
120 Using the Battery Pack• "Changing a battery pack during a call" (page 121)• "Charging the battery pack" (page 121)Low battery
Charging the battery pack 1213Push the top of the battery pack until it snaps into place.Do not force the battery pack into the handset.--End--Changin
122 Using the Battery PackPrerequisitesYou must have the Nortel Networks WLAN Handset Desktop Chargerappropriate for the model of handset.Attention:De
123.Desktop ChargerNortel Networks WLAN Handset Desktop Chargers are designed to fullycharge the Nortel IP Phone WLAN Handset 2210 Series and WLANHand
124 Desktop ChargerTo use the Desktop Charger:•Place the unit on a flat, horizontal surface.• Plug one end of the power supply into the adapter unit,
WLAN Handset 6100 Series Desktop Charger 125Attention: Do not place anything in the Desktop Charger other thanthe WLAN Handset 6120 and 6140, you can
126 Desktop ChargerThe handset can be off or in standby state during charging.2 Place the handset, face forward, into the Dual Charger.The LED display
127.Handset maintenanceThis section contains information you need to maintain the wirelesshandset.Navigation•"Cleaning the handset" (page 12
128 Desktop ChargerIf the handset needs a more rigorous cleaning, you can use:•a mild detergent solution• a general-purpose household glass and surfac
Cleaning the Desktop Charger 1292. Dip the end of a cotton swab in isopropyl alcohol.3. Insert the swab into the connector and twist.Do not push or pu
IP Phone handset description 13• four soft keys— four programmable layers, accessed through the More key•five fixed keys— power on/start call— power o
130 Desktop ChargerCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Networks.
131.Terms you should knowAuto HideThis feature allows only those features that are available to you to appearin the display. Availability of features
132 Terms you should knowFCN keyA fixed (hard-labeled) key used to access the Feature Keys menus: Mute,Hold, Goodbye, Directory, Inbox, Outbox.Feature
Carrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)Copyright © 2008 Nortel NetworksAll Rights Reserved.Release: CICM 10.1Publication: NN10042-1
14 New in this releaseFigure 1IP Phone 2210 handsetCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copy
IP Phone handset description 15Figure 2IP Phone 2211 handsetCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July
16 New in this releaseFigure 3IP Phone 2212 handsetFigure 4IP Phone 2210 Series Navigation keysCarrier VoIPNortel IP Phone WLAN Handset User Guide (CI
IP Phone handset description 17Figure 5IP Phone 6120 handsetFigure 6IP Phone 6140 handsetCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN1
18 New in this releaseIP Phone handset controlsThe following table provides a brief description of the Nortel IP Phone2210, 2211, 2212, 6120, and 6140
IP Phone handset display 19Table 2IP Phone handset controls (cont’d.)ControlMeaningDepending on the presence of an optional messaging application,the
Carrier VoIPRelease: CICM 10.1Publication: NN10042-116Document status: StandardDocument release date: 4 July 2008Copyright © 2008 Nortel NetworksAll R
20 New in this releaseFigure 7IP Phone 2210 Series display areaPower offThe handset is turned off. In this state, the handset is not registered withth
IP Phone handset display 21The handset does not ring in this state.The handset must be brought into the active/idle state before you canperform any ac
22 New in this releaseActive IdleThis mode is equivalent to a wired telephone that is on-hook or idle, wherethe softkey display area is active but the
IP Phone handset display 23However, if a wireless handset is out of contact with the system for fourseconds (worst case scenario) during ongoing UNISt
24 New in this releaseThe handset automatically returns to Standby mode if no key is pressedfor a period of 10 seconds. The Standby mode uses less pow
IP Phone handset status indicators, icons, and softkeys 25Table 3IP Phone handset status indicators, icons, and softkeys (cont’d.)Indicator light or I
26 New in this releaseTable 3IP Phone handset status indicators, icons, and softkeys (cont’d.)Indicator light or Icon Description and FunctionCncl Can
Outbox 27Table 3IP Phone handset status indicators, icons, and softkeys (cont’d.)Indicator light or Icon Description and FunctionUSB Active USBDisplay
28 New in this releaseThe Outbox can store a maximum of 10 calls. When the maximum isreached the oldest call is dropped. Calls appear in the list in t
Firmware for the WLAN Handset 6100 Series 29(AP) use radio frequencies to transmit signals to and from the wirelesshandsets. For best quality of servi
3.ContentsNew in this release 9Features 9Other changes 9Overview 11IP Phone 221x handset controls 11IP Phone handset description 12IP Phone handset co
30 New in this releaseAttention: WLAN Handset 6100 Series firmware cannot be upgradedover UNIStim. The firmware for these handsets is available on the
Firmware for the WLAN Handset 6100 Series 31Figure 9CICM-EM User Profile modification page for the WLAN Handset 6120Carrier VoIPNortel IP Phone WLAN H
32 New in this releaseFigure 10CICM-EM Terminal Audit Results page showing the WLAN 6100 Series handsetsCarrier VoIPNortel IP Phone WLAN Handset User
33.CICM menu systemThe Centrex IP Client Manager (CICM) menu system provides additionalfunctions and features to Nortel IP Phone 2210, 2211, 2212, 612
34 New in this releaseLogoffUse this item to log off the IP Phone system.See "Logging off" (page 45).AudioUse this menu item to view and edi
CICM menu system 35See "Select a Language" (page 90).UserUse the User menu to:•view your user name•view your login type•enable or disable au
36 New in this releaseCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Networks.
37.IP Phone WLAN handset menusNortel IP Phone WLAN Handset 2210 Series and 6100 Series wirelesshandsets have a Function (FCN) key that displays a Feat
38 New in this releaseTable 4Function Key menu (cont’d.)Item number Function name Description5Inbox Allows you to access the CICM Inbox.6Outbox Allows
User Option menu 39Table 5User Option menu (cont’d.)Function name DescriptionSystem InformationAlias IP Address: enables the user to view the IPaddres
4WLAN Charger 29Firmware for the WLAN Handset 6100 Series 29CICM menu system 33CICM main menu 33Logoff 34Audio 34Language 34User 35History 35Diagnosti
40 New in this releaseCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Networks.
41.Turn the handset on and offThis section describes the procedures to turn on and off the Nortel IPPhone WLAN Handset 2210 Series and WLAN Handset 61
42 Turn the handset on and offTurning off the handsetFollow this procedure to turn off the handset.You cannot turn off the handset while a call is act
43.Logging onFollow these steps to log on. You must be logged onto the system to makeor receive calls.If you are unsure how to use the dialpad to ente
44 Logging onIf you make a mistake entering your password, press Clear andstart again.7Press Ok.The display shows the options/idle screen.--End--Carri
45.Logging offFollow these steps to log off from the system.PrerequisitesYou must be logged on, and the handset must be active.Procedure StepsStep Act
46 Logging offCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Networks.
47.Using the Audio menuFollow this procedure to view and edit your audio profile.The audio profiles available to you depend on those selected by thesy
48 Using the Audio menu2If you have permission, and you want to edit your audio profile,press Ok.3 Use the navigation keys to toggle between enabling
49.Using the main menuFollow this procedure to access the Centrex IP Client Manager (CICM)menu of services.PrerequisitesThe handset must be active, an
5Making a call using a headset 67Answering a call using a headset 67Making a call using a line 67Answer a call 69Answering a call 69Answering a call w
50 Using the main menuCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Networks.
51.Use the CICM Feature menuFollow this procedure to access the Centrex IP Client Manager (CICM)Feature menu. The Feature menu is used to add or edit
52 Use the CICM Feature menu4Press Ok to access the list and select an item.Possible items are: Assign, Label, Options, and Reset.5Select an item and
Using the Assign menus 53Attention: Defining the key typeProcedure StepsStep Action1 Each feature key can be defined in one of two ways: Centralor Loca
54 Use the CICM Feature menuAttention: Enabling or disabling the CICM InboxProcedure StepsStep Action1 From the Feature menu, select and open Inbox.Th
Using the Options menus 55PrerequisitesYou must first access the Feature menu. To access the Feature menu see"Navigating the Feature menu" (
56 Use the CICM Feature menu Assigning a default DN keyProcedure StepsStep Action1 Follow this procedure to assign a directory number (DN) key tobe y
Resetting the feature keys to their defaults 57such as Call Forward and Make Set Busy, (which can only be activatedwhile the user’s line is idle). Con
58 Use the CICM Feature menuCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Net
59.Testing the local modeThe Diagnostics menu is mainly used by an administrator for registeringthe terminal with a Survivable Remote Gateway.Follow t
6View firmware information 103View Terminal Type 103Enter text using the dialpad 105Use the CICM Directory 107Navigating the directory 107Adding an en
60 Testing the local modeCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Networ
61.Using the User menuFollow this procedure to access and use the Centrex IP Client Manager(CICM) User menu. Use the User menu to:•View your user name
62 Using the User menu2Use up and down navigation keys to select an item.•To view your user name, go to "Viewing your user name"(page 62).•
Changing your password 63Procedure StepsStep Action1From the User menu, select and open Auto Login.The AutoLogin screen appears.2Use the navigation ke
64 Using the User menuIf you are unsure how to use the dialpad to enter text, see "Enter text usingthe dialpad" (page 105) before you start
65.Make a callThis section describes the features associated with making a call and theirrespective procedures for Nortel IP Phone WLAN Handset 2210 S
66 Make a callProcedure StepsStep Action1Press the MENU key.The handset state changes from idle to the active/on-hook state.2 Use the dialpad to enter
Making a call using a line 673Press the Redl soft key.4 Scroll using the Nav keys to select the number that you wish tore-dial.5 Press the Dial soft k
68 Make a callThe handset state changes from idle to the active/on-hook state2Press the LINE key and select the number key that correspondsto the DN f
69.Answer a callFollow these procedures to answer an incoming call.Each incoming call causes the wireless handset to ring or vibrate, andthe line numb
7Change the Keypad Autolock 94Select Ring Cadence 96Select Ring Tone 97Select Ring Volume 98Select Vibrate Cadence 99Select Ring Delay 99Charge a call
70 Answer a callProcedure StepsStep Action1Press any key on the handset except Power on/Start call, Poweroff/End call, soft keys, or keys on the side
71.Ending a callFollow this procedure to terminate a call.Nortel recommends that you end all calls by pressing the Power off/Endcall key, even when th
72 Ending a callCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Networks.
73.While on an active callFollow these procedures to put a call on hold, transfer a call, or useConference Call features.See the handset figures in &q
74 While on an active callThe call is on hold. In the display area, Call Held appears, andthe phone number that corresponds to the line on hold flashe
Transfer a call 75Procedure StepsStep ActionCall Park on the DNProcedure StepsStep Action1To park a call on the System Park DN or your own DN, during
76 While on an active callThe caller is put on hold, and you hear a dial tone. An iconappears beside the Transfer item in the LINE menu, indicatingtha
Unmute a call 77Procedure StepsStep Action1Press and hold the FCN key and select 3wc, or press theConference softkey.The caller is put on hold and a y
78 While on an active call2On the dialpad, press the number key that corresponds to theMute option.The mute feature is disabled, and Mute disappears f
79.While away from your deskFollow these procedures to receive calls when you are away from yourdesk.For the location of the keys, see the handsets in
8Carrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Networks.
80 While away from your deskInternal Call ForwardFollow this procedure to use Internal Call Forward. Use Internal CallForward to accept only calls tha
Turn off Call Forward 81Procedure StepsStep Action1Press the FCN key and select Forward.2 The icon no longer appears in the display.--End--Carrier VoI
82 While away from your deskCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Net
83.Work without interruptionFollow these procedures to enable and disable the Make Set Busy feature.This feature allows you to work without receiving
84 Work without interruptionPrerequisitesThe Make Set Busy feature must be enabled.Procedure StepsStep Action1Press the Power On/Start Call key.2 Pres
85.Use the Inbox and OutboxFollow these procedures to use your Inbox and Outbox.See the handset figures in "Overview" (page 11) for the loca
86 Use the Inbox and Outbox4Press Ok.•To dial the call, go to step 5.• To view call information, go to step 6.• To store the number in the directory,
Resetting the Inbox or the Outbox 878Use the navigation keys to select Store.The CICM Directory appears. To add an entry, see "Adding anentry to
88 Use the Inbox and OutboxCarrier VoIPNortel IP Phone WLAN Handset User Guide (CICM)NN10042-116 04.01 Standard4 July 2008Copyright © 2008 Nortel Netw
89.Using the User Option menuFollow these procedures to use User Option menu for the Nortel IP PhoneWLAN Handset 2210 Series and WLAN Handset 6100 Ser
9.New in this releaseThe following sections detail what is new in Nortel IP Phone WLANHandset User Guide (CICM), (NN10042-116) for release CICM 10.1.•
90 Using the User Option menuProcedure StepsStep Action1Perform one of the following options:•press and hold the LINE key, the User Options menuappear
Select Phone Options 914Do one of the following:•to return to the previous menu and choose another option,press Back, or• to exit all menus and return
92 Using the User Option menu• Display Contrast — controls the amount of contrast for the display.• Keypad Autolock — controls automatic locking of th
Select Phone Options 932Use the Nav keys to scroll through the list of menu items andhighlight User Profiles.3Press Enter to select the setting.4 Use
94 Using the User Option menu8Do one of the following:•to return to the previous menu and choose another option,press Back, or• to exit all menus and
Select Ring Options 954Use the Nav keys to scroll through the menu and highlightKeypad Autolock.5 Press Enter to select the setting.6 Use the Nav keys
96 Using the User Option menu— Ring Volume— Vibrate Cadence— Ring Delay (see Note 2)•Message Alert 1 — reserved for future use.• Message Alert 2 — res
Select Ring Options 9712Do one of the following:•to return to the previous menu and choose another option,press Back, or• to exit all menus and return
98 Using the User Option menu12To play the highlighted setting, press Play.13 Press Enter to choose the tone.14Do one of the following:•to return to t
Select Ring Options 99 Select Vibrate CadenceProcedure StepsStep Action1 While the handset is in standby mode, press the Cfg soft key.2Use the Nav ke
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