Nortel Networks NN43001-321 Bedienungsanleitung

Nortel Communication Server 1000Communication Server 1000 toMCS 5100 Converged DesktopType 2 Configuration GuideNN43001-321.

10 Introduction•Meridian 1 PBX 11C Cabinet•Meridian 1 PBX 61C CP PII, CP PIV•Meridian 1 PBX 81C CP PII, CP PIVNote: When upgrading software, memory up

100 MaintenanceYou must log in to the Signaling Server to use the CLI commands. Referto Signaling Server Installation and Commissioning (NN43001-312)

MCS 5100 tools 101CommandDescriptioncdsCallTraceSetAll Enables CDS call trace for all calls.All messages to or from the Call Server and to or from the

102 MaintenanceFigure 44Provisioning Client: Translation Verification Tool4Enter the SIP URI to be traced in the Request URI text box.5Enter the destin

103Appendix AParameter configuration for a SIP URIContentsThis section contains information about the following topics:"Introduction" (page 1

104 Appendix A Parameter configuration for a SIP URIGlobal uniqueness of phone-context strings is a prerequisite for being ableto serve a domain (for e

Phone-context strings 105NPI/TON ScopeHierarchicaldomain-basedschemaGlobalprefixed-basedschemaCS 1000 SIPRedirect ServerimplementationNPI=Public,TON=S

106 Appendix A Parameter configuration for a SIP URITable 8Phone-context strings for private numbers (example)NPI/TON ScopeHierarchicaldomain-basedsche

107Appendix BPC Client windowsTable 9 "PC Client: user expectations" (page 107) describes pop-up andother windows that may open and close on

108 Appendix B PC Client windowsNetworkCall LogPopupWindow VideoPCC Call Log/Auto PresenceTerminatingPCC’s callwindowcloses whenoriginatingPCC closesc

Related information 11•Feature Description Guide (NN42020-125)•Interworking Fundamentals (NN42020-127)OnlineTo access Nortel documentation online, cli

Nortel Communication Server 1000Communication Server 1000 to MCS 5100 Converged DesktopType 2 Configuration GuideCopyright © 2005-2008, Nortel Networks

12 IntroductionNortel Communication Server 1000Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration GuideNN43001-321 01.05 Stan

13Converged Desktop ServicesContentsThis section contains information about the following topics:"Introduction" (page 13)"Scope of this

14 Converged Desktop ServicesScope of this documentThis document is intended to assist technical administrators in designingand configuring a Converged

How Converged Desktop Services works 15In Converged Mode, both the CS 1000 telephone and the MCS 5100 PCClient are integrated to provide both feature

16 Converged Desktop ServicesWhen a call terminates to the CS 1000 telephone, the CDMV or CDMOClass of Service redirects the call to the CSDN defined o

How Converged Desktop Services works 17In Converged Mode, incoming and outgoing calls to and from a convergedtelephone notify the MCS 5100. Upon notifi

18 Converged Desktop Services•Web co-browsing — Allows users to share a web browser. If both usershave the web co-browsing feature, then one user can

How Converged Desktop Services works 19Note: When a Converged Desktop user is not in a converged state, theuser effectively becomes an MCS 5100 user a

Document status: StandardDocument version: 01.05Document date: 15 February 2008Copyright © 2005-2008, Nortel NetworksAll Rights Reserved.Sourced in Ca

20 Converged Desktop Services— Select from a Friends list or Directory book.In both instances the following functionality is automatically provided:•T

How Converged Desktop Services works 219Converged user A releases.10Call disconnected; Disconnect message sent.11Release message sent.12 Call timer st

22 Converged Desktop Services9Call between PCA and converged user A disconnected; call made fromconverged user A to user B.10Call placed to user B.Rec

How Converged Desktop Services works 23Legend:1User A dials user B; call is forwarded to CDN.2Incoming call to CDMV user sent to CDS.3PCA selected; ca

24 Converged Desktop ServicesFigure 5Call flow: call terminating to a user with a CDMO Class of ServiceLegend:1 User A dials user B; call is forwarded

How Converged Desktop Services works 25When receiving a call, the functionality of the PC Client is different from thatwhen making a call. With CDMO,

26 Converged Desktop ServicesThe following steps must be performed when using Click-to-Call:•The caller makes a call from the PC Client software and t

Call walk-throughs 27•In the Converged Desktop Environment, voice mail is supported only onthe CS 1000 telephone, not the MCS 5100 Client.Call walk-th

28 Converged Desktop ServicesFigure 7Incoming call to CDMV user with forkingFigure 8Incoming call to CDMV user with NO forkingFigure 9Incoming call to

Feature requirements 29Figure 10Combined incoming and outgoing Converged Desktop callFeature requirementsCS 1000 systemsCS 1000 systems require:•CS 10

3Revision historyFebruary 2008Standard 01.05. This document is up-issued to update the instructions forConfiguring Meet Me Audio Conferencing in the NR

30 Converged Desktop ServicesFeature implementationFor CDS to operate, you must have the following conditions in place:•MCS 5100 clients must assume t

Dialing and numbering plan issues for the mixed network 31ATTENTIONRule 1: All users in a mixed CS 1000/MCS 5100 network must be accessible byall syst

32 Converged Desktop ServicesRule 2 is important for a CD user. Although a CD user can enter adestination number on the Multimedia PC Client, the call

Dialing and numbering plan issues for the mixed network 33— Local numbers— National numbers— International numbers— Special numbers•Private address sp

34 Converged Desktop ServicesNon-telephony-based SIP URIsIn accordance with the preceding Rule 4, non-telephony-based, or regular,SIP URIs must not be

Dialing and numbering plan issues for the mixed network 35The converged Multimedia PC Client provides several ways for a user toinitiate Click-to-Call

36 Converged Desktop ServicesNortel Communication Server 1000Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration GuideNN43001-

37Examples of dialing and numberingplan configuration for mixed networksContentsThis section contains information about the following topics:"Intr

38 Examples of dialing and numbering plan configuration for mixed networksSample networkThe sample network has the following characteristics:•The netwo

Mixed network example: UDP 39CS 1000 setupThe CS 1000 setup includes both a user setup and translation setup.User setupThe CS 1000 user setup involves

4 Revision historyCR Q01478214, two options are added to "Configuring MCS 5100 in theNRS for CDS" (page 90). MCS 5100 is configured as a Gatew

40 Examples of dialing and numbering plan configuration for mixed networks— UDP phone-contextFor example: phone-context="udp"— CDP phone-cont

Mixed network example: UDP 41number.For example: PAD = 63345573The number 6 is the access code configured for UDP calls as configuredon CS 1000. The con

42 Examples of dialing and numbering plan configuration for mixed networksMixed network example: CDPThe following is an example of a dialing plan setup

Mixed network example: CDP 43Figure 12Network diagram: mixed CDPCS 1000 setupThe CS 1000 setup includes both a user setup and translation setup.User s

44 Examples of dialing and numbering plan configuration for mixed networksNote: Although the network is CDP-only, some UDP configuration isnecessary to

Mixed network example: CDP 45User setupThe MCS 5100 user setup involves both the general user setup, stand-aloneuser setup, and the Converged Desktop

46 Examples of dialing and numbering plan configuration for mixed networks•If the Public/International number is received, insert 9011.For example, DN

47CDS configuration: overviewContentsThis section contains information about the following topics:"Introduction" (page 47)"Configuration

48 CDS configuration: overviewDescription of the network configured in this documentThe user will encounter one of many CDS configuration situations. Thi

49Configuring CS 1000ContentsThis section contains information about the following topics:"Before you begin" (page 49)"CS 1000 SIP confi

5ContentsHow to get help 7Finding the latest updates on the Nortel Web site 7Getting help from the Nortel Web site 7Getting help over the telephone fr

50 Configuring CS 10002. "LD 17 Configure the Application Module Link (AML)." (page 51).3. "LD 17 Configure Value Added Server (VAS)."

CS 1000 SIP configuration and UDP location dialing 51Prompt Response Description-PFX1613Prefix 1-PFX2962Prefix 2DITI Yes DID to TIE connections allowed

52 Configuring CS 1000LD 23 Configure Automatic Call Distribution (ACD) Directory Number (DN).Prompt Response DescriptionREQ NEW Add new data.TYPE ACD A

CS 1000 SIP configuration and UDP location dialing 53Configuring HLOC is necessary to properly handle a UDP number sentby the MCS 5100 based on the Priv

54 Configuring CS 1000Prompt Response Description...AC1orAC2xxxx1-4 digit Flexible Numbering Plan Access Code 1.The access code cannot conflict with th

CS 1000 SIP configuration and UDP location dialing 55Prompt Response DescriptionAC1 = NARS/BARSAC2 = NARSTYPE: SPN Special Number translation (Special

56 Configuring CS 1000Prompt Response DescriptionFlexible length is the exact number of digits the systemexpects to receive before accessing a trunk an

CS 1000 SIP configuration and UDP location dialing 57Prompt Response Descriptionzzzz = agent’s position ID (zzzz can be up to 4 digits; up to7 digits w

58 Configuring CS 10003Click Edit next to the node for which SIP CDS is to be configured.The Edit web page opens, as shown in Figure 14 "Edit web p

CS 1000 SIP configuration and UDP location dialing 59Figure 15SIP CD Services5Enter the necessary information in the following fields:a. Service Enabled

6 ContentsConfiguring CS 1000 49Contents 49Before you begin 49CS 1000 SIP configuration and UDP location dialing 49Configuring the Converged Desktop User

60 Configuring CS 1000Virtual Trunk route based on translations. The CDS answersand reserves the Virtual Trunk in case it is needed to terminatethe inc

CS 1000 SIP configuration and UDP location dialing 61sip:convergeddesktop@SIPdomainname;nortelconverged=conditionalforkEnsure that the SIPdomainname is

62 Configuring CS 1000user can be directed to RAN. The RAN typically will say, forexample, "Your call is proceeding, please wait..."h. Wait t

CS 1000 SIP configuration and UDP location dialing 63Note: The fields require a character str ing that is less than 128characters in length. The valid c

64 Configuring CS 10008Click Save and Transfer.—End—Verifying configurationAfter configuring the Virtual IP D-channel, SIP Route, Converged DesktopAML, a

CS 1000 SIP configuration and UDP location dialing 65Figure 17Verifying configuration: cdsShowFigure 18Verifying configuration: cdsAgentShowNortel Commun

66 Configuring CS 1000Note: If your Agents do not show Up, you may not have NortelSymposium Call Center (NGCC) package 311 equipped. You needCS 1000 PE

67Configuring MCS 5100ContentsThis section contains information about the following topics:"Before you begin" (page 67)"Implementation s

68 Configuring MCS 5100Implementation summar yThe following is a summary of the tasks in this section:•"Add IP address of IP Telephony node as an

Implementation details 697Verify the address appears in the list under the Authentication tab,as shown in Figure 19 "IP address of IP Telephony n

7How to get helpThis chapter explains how to get help for Nortel products and services.Finding the latest updates on the Nortel Web siteThe content of

70 Configuring MCS 5100Figure 20Provisioning Client Login2 Enter your Username and Password.The Provisioning Client web page opens, as shown in Figure

Implementation details 71Figure 22Provisioning Client: Add a new gatewayb. Enter mydomain.com:maddr=12.123.1.123 in the Gatewayhost text box.c. Select

72 Configuring MCS 5100c. Select mydomain.com in the Domain drop-down list.d. Click Save.5Add a trunk group directed to the gateway and route just crea

Implementation details 73•CS 1000 NRS SIP URI phone-context in the Endpoint Routes (seeFigure 26 "CS 1000 NRS Endpoint Routing Entries" (pag

74 Configuring MCS 5100Figure 27MCS 5100 Number QualifiersProcedure 4Configuring number qualifiersStep Action1Enter the IP address of the MCS Provisioning

Implementation details 754Add a number qualifier for each entry in the SIP URI map (shown inFigure 25 "CS 1000 SIP URI Map" (page 73)) as fol

76 Configuring MCS 5100The Provisioning Client Login web page opens, as shown inFigure 20 "Provisioning Client Login" (page 70).2Enter your U

Implementation details 77a. Select Provisioning > Domains > mydomain.com > TelephonyRoutes > Add RouteList in the Provisioning Client navi

78 Configuring MCS 5100•Gateway UDP route•private PSTN route•route for local Dial-9 National (NPA) dialing using the Gateway CS 1000PSTN•route for nati

Implementation details 79Figure 31Provisioning Client: Create New Telephony Routeb. Configure each new route, as follows:1. Enter the values for the ap

8 How to get helpGetting help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers, you can use an Expr

80 Configuring MCS 5100Route TypeEntry FieldPrivateCDPPrivateUDPPrivatePSTNGatewayCDPGatewayUDPPublicLocalPublicNationalFrom Digits7100 6334 9 7100 633

Configuring a Converged Desktop user 81Figure 32Provisioning Client: Pre translationsb. Configure pretranslations for each of the number qualifiers in th

82 Configuring MCS 5100Procedure 7Configuring a Service PackageStep Action1Select Provisioning > Domains > mydomain.com > ServicePackage > C

Configuring a Converged Desktop user 83—End—Configuring the Converged User on the MCS 5100Use Procedure 8 "Configuring a Converged Desktop User in M

84 Configuring MCS 5100This is the HLOC + DN of the converged telephone. This numberis used for Click-to-Call in Converged Mode, and must be a UDPnumbe

Configuring a Converged Desktop user 85•If you are configuring CDP, enter the CDP number.d. Select Enterprise Converged User from the ConvergedDesktop U

86 Configuring MCS 5100Nortel Communication Server 1000Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration GuideNN43001-321 01.

87CS 1000 NRS operationContentsThis section contains information about the following topics:"Introduction" (page 87)"Operation" (p

88 CS 1000 NRS operationThis network configuration requires the CS 1000 SIP Redirect Server andMCS 5100 to interwork seamlessly. Therefore, this sectio

Operation 89Figure 38Level0 DomainGateway EndpointsThe Gateway endpoint is configured with the following properties:•ID — Node134Loc334This matches the

9IntroductionThis document is a global document. Contact your system supplier or yourNortel representative to verify that the hardware and software de

90 CS 1000 NRS operationRouting entriesThe routing entries configured in CS 1000 NRS for Gateway EndpointNode134Loc334 are shown in Figure 40 "Rou

Operation 91Configure at least two routing entries against this Gateway Endpoint,so the Gateway Endpoint can be added to the lookup table.•Configure the

92 CS 1000 NRS operationFigure 41MCS 5100 configured as a Collaborative ServerTo route calls from MCS 5100 to CS 1000 when MCS is configured as aCollabo

Operation 93Figure 42MCS 5100 configured as a Gateway Endpoint without routing entries2. Configure telephony routes on MCS 5100 to contact the CS 1000 S

94 CS 1000 NRS operationFigure 43Configure telephony routes on MCS 5100Configuring Meet Me Audio Conferencing in the NRS for CDSTo configure Meet Me Audi

Operation 957Click Add.8Enter the DN Type, DN Prefix, and Route Cost.9Click Save.10Navigate to Tools > Database Actions.11Under Select database acti

96 CS 1000 NRS operation12Click Submit.—End—Operational logicThe following items describe the operational logic of the CS 1000 SIPRedirect Server:•Whe

Operational logic 97Table 3Search results of location databaseIf... Then...The resolution fails (that is, noendpoints are found), the SIP RedirectServ

98 CS 1000 NRS operationNortel Communication Server 1000Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration GuideNN43001-321 0

99MaintenanceContentsThis section contains information about the following topics:"Introduction" (page 99)"CS 1000 CLI commands" (