Nortel Networks Call Center Telephone Bedienungsanleitung Seite 1

Part No. N0025637 01December 2, 2004Call CenterTelephone Administration Guide

10 Chapter 1 About Call CenterN0025637 01What Call Center includesYou can use Enhanced or Basic Call Center on CallPilot. Basic Call Center is ava

100 Chapter 7 Off-premise Message NotificationN0025637 01

101Call Center Telephone Administration GuideChapter 8Setting up agentsAgents handle the calls in your call center. Supervisors are agents with additi

102 Chapter 8 Setting up agentsN0025637 01Adding an agentAgent priorityWhen you add agents to Call Center you assign them a priority that represen

Chapter 8 Setting up agents 103Call Center Telephone Administration Guide8 Press CHNG if you want to change the agent’s priorityorpress NEXT and g

104 Chapter 8 Setting up agentsN0025637 01Changing an agentAfter you add an agent you can change their properties. You must use this procedure if

Chapter 8 Setting up agents 105Call Center Telephone Administration GuideAdding multiple agentsYou can save time by adding more than one agent a t

106 Chapter 8 Setting up agentsN0025637 014 Press AGENT.5 Press ADD.6 The first available agent number is shown.Press RANGE to add a range of new

Chapter 8 Setting up agents 107Call Center Telephone Administration GuideAssigning an agent to a skillsetYou can assign an agent to one or both sk

108 Chapter 8 Setting up agentsN0025637 01Assigning several agents to a skillsetYou can save time by adding several agents to a skillset at once.

Chapter 8 Setting up agents 109Call Center Telephone Administration GuideRemoving agents from a skillsetYou can remove an agent from a skillset. W

Chapter 1 About Call Center 11Call Center Telephone Administration GuideOverflow rules per skillset 20 20Basic Intelligent Caller Input Routing: t

110 Chapter 8 Setting up agentsN0025637 01Viewing agents in a skillsetYou can review the agents in a skillset.10 The display shows the agent’s nam

Chapter 8 Setting up agents 111Call Center Telephone Administration GuideLogging an agent off1 Press ≤·°‹.Enter the Call Center Administrator Mail

112 Chapter 8 Setting up agentsN0025637 01Deleting an agent1 Press ≤·°‹.Enter the Call Center Administrator Mailbox number and password,and then p

Chapter 8 Setting up agents 113Call Center Telephone Administration GuideResetting an agent password1 Press ≤·°‹.Enter the Call Center Administrat

114 Chapter 8 Setting up agentsN0025637 01

115Call Center Telephone Administration GuideChapter 9Intelligent Overflow RoutingUse Intelligent Overflow Routing to control how calls are handled th

116 Chapter 9 Intelligent Overflow RoutingN0025637 01ActionWhen Intelligent Overflow Routing determines that a condition is met for the call, the

Chapter 9 Intelligent Overflow Routing 117Call Center Telephone Administration GuideExamples of Intelligent Overflow Routing rulesIntelligent Over

118 Chapter 9 Intelligent Overflow RoutingN0025637 01Example 3In this example, calls to the call center go to skillset 1, which is the company hel

Chapter 9 Intelligent Overflow Routing 119Call Center Telephone Administration GuideExample 5In this example, calls to the call center go to skill

12 Chapter 1 About Call CenterN0025637 01What you can administer through a telephoneCall Center propertiesSoftware authorization code“Enabling the

120 Chapter 9 Intelligent Overflow RoutingN0025637 01Example 6In this example, calls to the call center go to skillset 1, which is the company’s h

Chapter 9 Intelligent Overflow Routing 121Call Center Telephone Administration GuideExample 8In this example, calls to the call center are answere

122 Chapter 9 Intelligent Overflow RoutingN0025637 01Adding Overflow rules1 Press ≤·°‹.Enter the Call Center Administrator Mailbox number and pass

Chapter 9 Intelligent Overflow Routing 123Call Center Telephone Administration Guide14 Press SSMBX if you want calls to overflow to the skillset m

124 Chapter 9 Intelligent Overflow RoutingN0025637 01Changing and viewing Overflow rules1 Press ≤·°‹.Enter the Call Center Administrator Mailbox n

Chapter 9 Intelligent Overflow Routing 125Call Center Telephone Administration Guide14 Press CHANGE if you want to change the agent setting of the

126 Chapter 9 Intelligent Overflow RoutingN0025637 01Deleting Overflow rules1 Press ≤·°‹.Enter the Call Center Administrator Mailbox number and pa

127Call Center Telephone Administration GuideChapter 10Routing table administrationRouting tables determine how the system answers, holds and routes i

128 Chapter 10 Routing table administrationN0025637 01Fax DetectionCall Center can detect fax calls and route them to a skillset mailbox. If you w

Chapter 10 Routing table administration 129Call Center Telephone Administration GuideAbout types of Routing Table stepsYou can add these types of

Chapter 1 About Call Center 13Call Center Telephone Administration GuideRelated documentsFor more information about Call Center refer to the:• Nor

130 Chapter 10 Routing table administrationN0025637 01Adding a Greeting stepGreeting steps play a message to waiting callers. You must have a gree

Chapter 10 Routing table administration 131Call Center Telephone Administration GuideTo add a Greeting step1 Press ≤·°‹.Enter the Call Center Admi

132 Chapter 10 Routing table administrationN0025637 0116 Assign the parameters for the Greeting step:• If you want to use Norm, press OK and go to

Chapter 10 Routing table administration 133Call Center Telephone Administration GuideIf you want to continue to add steps to the table:• To add a

134 Chapter 10 Routing table administrationN0025637 01Adding a Distribute for stepDistribute for steps put callers on hold while they wait for an

Chapter 10 Routing table administration 135Call Center Telephone Administration GuideAdding a Goto stepGoto steps send a caller to a previous step

136 Chapter 10 Routing table administrationN0025637 01Adding a Transfer stepA transfer step can transfer calls to:• an extension• a mailbox• an ex

Chapter 10 Routing table administration 137Call Center Telephone Administration Guide14 Add the type of transfer step you want to the Routing Tabl

138 Chapter 10 Routing table administrationN0025637 01Adding a Disconnect stepDisconnect steps release a call from the skillset it is in. If the f

Chapter 10 Routing table administration 139Call Center Telephone Administration GuideExample of a Day Routing TableTo set up the routing table ste

14 Chapter 1 About Call CenterN0025637 01How to get helpUSA and CanadaAuthorized Distributors - ITAS Technical SupportTelephone:1-800-4NORTEL (1-8

140 Chapter 10 Routing table administrationN0025637 0110 Press DAY.11 Press SETUP.12 Press NORMAL.13 Press GRTG.14 Enter the number of the greeti

Chapter 10 Routing table administration 141Call Center Telephone Administration Guide32 Press OK.33 Press OK.34 Press YES.35 Press DIST.36 Press O

142 Chapter 10 Routing table administrationN0025637 0154 Press CHNG.55 Press OK.56 Press ® to end the session.Goto Step: 1CHNG

Chapter 10 Routing table administration 143Call Center Telephone Administration GuideExample of a Night Routing TableTo set up the routing table s

144 Chapter 10 Routing table administrationN0025637 0113 Press NORMAL.14 Press GRTG.15 Press 6 and press OK.16 Press OK.17 Press XFER.18 Press NEX

Chapter 10 Routing table administration 145Call Center Telephone Administration GuideChanging a routing tableYou must disable a skillset before yo

146 Chapter 10 Routing table administrationN0025637 01Modifying Routing Table steps1 Press ≤·°‹.Enter the Call Center Administrator mailbox number

Chapter 10 Routing table administration 147Call Center Telephone Administration GuideErasing a Routing Table1 Press ≤·°‹.Enter the Call Center Adm

148 Chapter 10 Routing table administrationN0025637 01Setting the Service Modes for skillsetsYou must set the Service Mode the skillset uses so th

Chapter 10 Routing table administration 149Call Center Telephone Administration Guide4 The display shows the Service Mode for skillset 1.In this e

15Call Center Telephone Administration GuideChapter 2About Call Center telephone administrationSetting up Call Center with a two line display telephon

150 Chapter 10 Routing table administrationN0025637 01

151Call Center Telephone Administration GuideChapter 11Monitoring call activityThere are two ways that you and supervisors can monitor call activity a

152 Chapter 11 Monitoring call activityN0025637 01Setting up Silent Monitor on your systemFor monitoring to be silent, you must set up Silent Moni

Chapter 11 Monitoring call activity 153Call Center Telephone Administration GuideUsing Silent Monitor with Answer DNIf you have an Answer DN progr

154 Chapter 11 Monitoring call activityN0025637 01Monitoring skillsetsUse ≤·‚· (Display Waiting Calls) to view information about skillsets and the

Chapter 11 Monitoring call activity 155Call Center Telephone Administration GuideAn example of monitoring skillsetsIn the example shown here, ther

156 Chapter 11 Monitoring call activityN0025637 01Using a memory button to monitor calls waiting in skillsetsProgram a memory button with ≤·‚· to

Chapter 11 Monitoring call activity 157Call Center Telephone Administration GuideNot Ready is automatically enabled if you do not answer your tele

158 Chapter 11 Monitoring call activityN0025637 01Logging offLog off when you complete your shift or will be away from your telephone for an exten

Chapter 11 Monitoring call activity 159Call Center Telephone Administration GuideSupervisor HelpWith Supervisor Help an agent on a call can reques

16 Chapter 2 About Call Center telephone administrationN0025637 01Using the dialpadThe buttons on your display telephone dialpad act as both numbe

160 Chapter 11 Monitoring call activityN0025637 01If the supervisor denies or ignores a help request, the request is escalated. The ≤·‚fl indicator

Chapter 11 Monitoring call activity 161Call Center Telephone Administration GuideConfiguring Supervisor HelpTo set up Supervisor Help you must con

162 Chapter 11 Monitoring call activityN0025637 01How to handle missed requestsWhen a supervisor’s Supervisor Help LCD indicator is flashing, the

163Call Center Telephone Administration GuideChapter 12Tips for operating Call CenterThis chapter has tips on improving the operation of Call Center.A

164 Chapter 12 Tips for operating Call CenterN0025637 01Routing Table administration• Use Forced Play greetings sparingly. If you use Forced greet

Chapter 12 Tips for operating Call Center 165Call Center Telephone Administration GuideHow to calculate the longest time a caller can be on holdTh

166 Chapter 12 Tips for operating Call CenterN0025637 01Tips to improve the efficiency of Call CenterPlan for busy times:• when you assign agents

167Call Center Telephone Administration GuideChapter 13Troubleshooting Call CenterThis chapter contains troubleshooting information for problems that

168 Chapter 13 Troubleshooting Call CenterN0025637 01Agent problemsAgent log on problemsIf an agent cannot log on at their telephone:• ensure the

Chapter 13 Troubleshooting Call Center 169Call Center Telephone Administration GuideDo Not DisturbInstead of using Do Not Disturb, agents must use

Chapter 2 About Call Center telephone administration 17Call Center Telephone Administration GuideSymbols and conventions used in this guideThese c

170 Chapter 13 Troubleshooting Call CenterN0025637 01Skillset problemsProblems changing skillset propertiesIf you cannot change a skillset’s prope

171Call Center Telephone Administration GuideChapter 14Call Center Programming RecordFor this programming task see on pageRecord the Feature Codes use

172 Chapter 14 Call Center Programming RecordN0025637 01Feature CodesGeneral Call Center parametersFeature code name Dialpad buttons Custom Featur

Chapter 14 Call Center Programming Record 173Call Center Telephone Administration GuideOperator/Business StatusPassword OPERATOR (67372867)Recepti

174 Chapter 14 Call Center Programming RecordN0025637 01Call Center skillsetsSkillset parameterRules Skillset #Skillset name Maximum 16 characters

Chapter 14 Call Center Programming Record 175Call Center Telephone Administration GuideCall Center agentsAgent IDAgent name Supervisor status(y or

176 Chapter 14 Call Center Programming RecordN0025637 01Skillset assignmentsSkillset name and # Agent ID and name Priority

Chapter 14 Call Center Programming Record 177Call Center Telephone Administration GuideSkillset mailboxesSkillset # Mailbox name Mailbox number (C

178 Chapter 14 Call Center Programming RecordN0025637 01Routing TablesSkillset # _______________ Day or Night _______________Step # T

Chapter 14 Call Center Programming Record 179Call Center Telephone Administration GuideLine answeringLine # Skillset # # of rings (0 to 12) for Ca

18 Chapter 2 About Call Center telephone administrationN0025637 01Feature codesYou use Feature Codes to perform Call Center functions on your tele

180 Chapter 14 Call Center Programming RecordN0025637 01

181Call Center Telephone Administration GuideGlossaryAASee Automated Attendant.AgentAn agent is a person who is assigned to answer calls for one or mo

182 GlossaryN0025637 01CDNSee Control Directory Number.Call CenterCall Center receives, holds and routes calls to agents in a call center.call cent

Glossary 183Call Center Telephone Administration GuideAutomated Attendant menus with a more sophisticated menu that offers callers a wider range of

184 GlossaryN0025637 01Memory button indicatorMemory button indicators are the triangular-shaped LCD indicators on a telephone next to the memory b

Glossary 185Call Center Telephone Administration GuideReal timeReal time is a term for when there is very little response time between when an even

186 GlossaryN0025637 01

Call Center Telephone Administration Guide187IndexNumerics24 Hour Service mode, skillset 115AAgentAutobusy mode 163dynamic priority 10Feature Co

188 IndexN0025637 01character limit 84Destination, Off-premise Message Notification numbers 77DeterminingControl DN 56Feature Codes 18mailb

Index 189Call Center Telephone Administration Guidecopying 70deleted, retrieving 71deleting 70, 73erasing 70, 73external 74, 76forwarding

Chapter 2 About Call Center telephone administration 19Call Center Telephone Administration GuideProgramming a memory button with a Feature CodeEa

190 IndexN0025637 01to an internal message sender 74to messages, CallPilot 73to messages, Norstar Voice Mail 71Reserved channels 26, 165Res

Index 191Call Center Telephone Administration GuideTTable, Routing Table 127Telephoneline display 15TimePrimary alert 25Primary alert time-li

2N0025637 01Call CenterTelephone Administration GuideCopyright © 2004 Nortel NetworksAll rights reserved. 2004.The information in this document is sub

20 Chapter 2 About Call Center telephone administrationN0025637 01Feature Codes used by Call Center Administrators and supervisorsUse this Feature

Chapter 2 About Call Center telephone administration 21Call Center Telephone Administration GuideFeature Codes used by Call Center agentsIf you ha

22 Chapter 2 About Call Center telephone administrationN0025637 01

23Call Center Telephone Administration GuideChapter 3Call Center general propertiesTo set the Call Center general properties you:• set the Primary and

24 Chapter 3 Call Center general propertiesN0025637 019 The display shows that the software authorization code is enabled.10 Press ® to end the se

Chapter 3 Call Center general properties 25Call Center Telephone Administration GuideSetting Call Center general propertiesWhen you set up Call Ce

26 Chapter 3 Call Center general propertiesN0025637 01Reserved channelsReserved channels are voice channels that are reserved for use by Call Cent

Chapter 3 Call Center general properties 27Call Center Telephone Administration GuideSetting Caller IDYou can select how you want caller informati

28 Chapter 3 Call Center general propertiesN0025637 01Setting the Supervisor Help request timeoutThe Supervisor Help Request Timeout is when to es

Chapter 3 Call Center general properties 29Call Center Telephone Administration GuideConfiguring linesBefore Call Center can answer an incoming li

3Call Center Telephone Administration GuideContentsChapter 1About Call Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 Call Center general propertiesN0025637 01To configure lines for Call Center1 Press ≤·°‹.Enter the Call Center Administrator mailbox n

Chapter 3 Call Center general properties 31Call Center Telephone Administration GuideSetting the Answer Lines statusThe Answer Lines status determ

32 Chapter 3 Call Center general propertiesN0025637 01Resetting the Call Center Administrator passwordYou can reset the Call Center Administrator

Chapter 3 Call Center general properties 33Call Center Telephone Administration Guide7 This display appears briefly to indicate that you must chan

34 Chapter 3 Call Center general propertiesN0025637 01

35Call Center Telephone Administration GuideChapter 4Call Center greetingsAbout Call Center greetingsCall Center greetings encourage callers to stay o

36 Chapter 4 Call Center greetingsN0025637 01Recording a Call Center greetingBefore you record a greeting, write the greeting out so that you incl

Chapter 4 Call Center greetings 37Call Center Telephone Administration Guide10 Enter another greeting number and press OK to record another greeti

38 Chapter 4 Call Center greetingsN0025637 01

39Call Center Telephone Administration GuideChapter 5Setting up skillsetsAbout skillsetsCall Center skillsets answer and distribute calls to agents as

4 ContentsN0025637 01Chapter 5Setting up skillsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39About

40 Chapter 5 Setting up skillsetsN0025637 01Skillset propertiesSkillset numberNumber of the skillset: 1 or 2 for Basic, 1-30 for Enhanced.Control

Chapter 5 Setting up skillsets 41Call Center Telephone Administration GuideMWI ext(Message Waiting Indication extension)The Message Waiting Indica

42 Chapter 5 Setting up skillsetsN0025637 01Expected Wait TimeExpected Wait Time parameters are:EWT sample: How many previous calls are used to ca

Chapter 5 Setting up skillsets 43Call Center Telephone Administration GuideSetting up a skillsetYou can record skillset properties in the table “C

44 Chapter 5 Setting up skillsetsN0025637 0114 Press NEXT.15 Press CHNG to change the method of call distribution to Preferred (Prefer) and press

Chapter 5 Setting up skillsets 45Call Center Telephone Administration Guide26 Press NEXT if your Call Center does not use Activity Codes and go to

46 Chapter 5 Setting up skillsetsN0025637 0135 The start times for the Day and Night Routing Tables for Monday are shown.Press NEXT.36 Repeat step

Chapter 5 Setting up skillsets 47Call Center Telephone Administration GuideEnabling a skillsetAfter you set up a skillset, calls will not be answe

48 Chapter 5 Setting up skillsetsN0025637 01Disabling a skillsetYou must disable a skillset if you want to change the skillset properties or admin

Chapter 5 Setting up skillsets 49Call Center Telephone Administration GuideChanging skillset propertiesYou cannot change the properties of a skill

Contents 5Call Center Telephone Administration GuideAdding a destination number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 5 Setting up skillsetsN0025637 0114 Press CHNG to assign or change an MWI extorpress NEXT to accept the default of no MWI and go to ste

Chapter 5 Setting up skillsets 51Call Center Telephone Administration Guide27 Press NEXT if your Call Center does not use Activity Codes or if you

52 Chapter 5 Setting up skillsetsN0025637 0136 The display shows the Monday Routing Table start times.Press CHNG to change the start times and fol

Chapter 5 Setting up skillsets 53Call Center Telephone Administration GuideUnconfiguring a skillsetIf you unconfigure a skillset, you erase the pr

54 Chapter 5 Setting up skillsetsN0025637 0111 This display appears momentarily.12 Press ® to end the session.SkillsetUnconfiguredCC AdminAGENT

55Call Center Telephone Administration GuideChapter 6Setting up skillset mailboxesAbout skillset mailboxesEach skillset has a mailbox that stores mess

56 Chapter 6 Setting up skillset mailboxesN0025637 01Determining a skillset mailbox numberYou must know a skillset mailbox number before you can s

Chapter 6 Setting up skillset mailboxes 57Call Center Telephone Administration GuideChecking which telephone mailbox interface you useCallPilot su

58 Chapter 6 Setting up skillset mailboxesN0025637 01Initializing a skillset mailboxYou must initialize a skillset mailbox before you can retrieve

Chapter 6 Setting up skillset mailboxes 59Call Center Telephone Administration GuideOpening a skillset mailboxYou can open an initialized skillset

6 ContentsN0025637 01Chapter 11Monitoring call activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151Monitor

60 Chapter 6 Setting up skillset mailboxesN0025637 01Opening a skillset mailbox remotelyTo open a skillset mailbox from an outside telephone• If a

Chapter 6 Setting up skillset mailboxes 61Call Center Telephone Administration GuideSkillset mailbox passwordTo decrease the chances of unauthoriz

62 Chapter 6 Setting up skillset mailboxesN0025637 01Resetting a skillset mailbox passwordYou must disable the skillset before you reset the passw

Chapter 6 Setting up skillset mailboxes 63Call Center Telephone Administration GuideRecording skillset mailbox greetingsAfter you initialize a ski

64 Chapter 6 Setting up skillset mailboxesN0025637 01To record a Primary or Alternate skillset mailbox greeting1 Press ≤·°⁄.Follow the voice promp

Chapter 6 Setting up skillset mailboxes 65Call Center Telephone Administration GuideChoosing a Primary or Alternate skillset mailbox greetingIf yo

66 Chapter 6 Setting up skillset mailboxesN0025637 016 If you choose the Alternate mailbox greeting, you are asked whether the mailbox can accept

Chapter 6 Setting up skillset mailboxes 67Call Center Telephone Administration GuideRecording a Personalized skillset mailbox greetingIf your call

68 Chapter 6 Setting up skillset mailboxesN0025637 01Deleting a Personalized mailbox greetingIf you no longer need a Personalized mailbox greeting

Chapter 6 Setting up skillset mailboxes 69Call Center Telephone Administration GuideChecking skillset mailboxes for messagesFrequently check the s

Contents 7Call Center Telephone Administration GuideChapter 14Call Center Programming Record. . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Chapter 6 Setting up skillset mailboxesN0025637 01Playing skillset mailbox messagesUse the procedure for playing messages that corresponds to t

Chapter 6 Setting up skillset mailboxes 71Call Center Telephone Administration GuideNotes:1 Because the skillset mailbox has limited message stora

72 Chapter 6 Setting up skillset mailboxesN0025637 013 Applies only if the Reply feature is enabled.4 You can reply to an outside caller by dialin

Chapter 6 Setting up skillset mailboxes 73Call Center Telephone Administration GuideRetrieving erased messagesAfter you play your messages and end

74 Chapter 6 Setting up skillset mailboxesN0025637 01Replying to messagesYou can reply to internal and external callers. You can reply to an exter

Chapter 6 Setting up skillset mailboxes 75Call Center Telephone Administration GuideTo reply to an internal caller - CallPilot1 Press ≤·°⁄.Follow

76 Chapter 6 Setting up skillset mailboxesN0025637 01Using the Reply feature to reply to an external callerYou can reply to an external caller usi

77Call Center Telephone Administration GuideChapter 7Off-premise Message NotificationAbout Off-premise Message NotificationOff-premise Message Notific

78 Chapter 7 Off-premise Message NotificationN0025637 01Assigning an outdial method to a skillset mailboxThe outdial method determines which line,

Chapter 7 Off-premise Message Notification 79Call Center Telephone Administration GuideOff-premise Message Notification parametersYou can set up t

8 ContentsN0025637 01

80 Chapter 7 Off-premise Message NotificationN0025637 01To set up Off-premise Message Notification to a telephone number1 Press ≤·°⁄.Follow the vo

Chapter 7 Off-premise Message Notification 81Call Center Telephone Administration Guide9 Press OK or £ to accept the start time.10 Enter the time

82 Chapter 7 Off-premise Message NotificationN0025637 01To set up Off-premise Message Notification to an extension1 Press ≤·°⁄.Follow the voice pr

Chapter 7 Off-premise Message Notification 83Call Center Telephone Administration Guide11 Press AM or ⁄orPM or ¤.12 Press OK or £ to accept the st

84 Chapter 7 Off-premise Message NotificationN0025637 01About setting up Off-premise Message Notification to a pager numberExample of a destinatio

Chapter 7 Off-premise Message Notification 85Call Center Telephone Administration Guide3 Press ADMIN or ⁄ to set up Off-premise Message Notificati

86 Chapter 7 Off-premise Message NotificationN0025637 01To set up Off-premise Message Notification to more than one destinationYou can receive not

Chapter 7 Off-premise Message Notification 87Call Center Telephone Administration Guide9 Press OK or £ to accept the start time.10 Enter the time

88 Chapter 7 Off-premise Message NotificationN0025637 0121 Press NEXT or £ to accept the start time that you enteredorpress CHNG or ⁄ to change th

Chapter 7 Off-premise Message Notification 89Call Center Telephone Administration GuideChanging Off-premise Message NotificationYou can change the

9Call Center Telephone Administration GuideChapter 1About Call CenterThis guide leads a Call Center Administrator through setting up and operating Cal

90 Chapter 7 Off-premise Message NotificationN0025637 016 Press CHNG or ⁄ to change the start timeorpress NEXT or £ to accept the start time.7 Pre

Chapter 7 Off-premise Message Notification 91Call Center Telephone Administration GuideTo change the destination from telephone to another destina

92 Chapter 7 Off-premise Message NotificationN0025637 019 Press YES or ⁄ if you want to set up another destination numberorpress NO or £ if you do

Chapter 7 Off-premise Message Notification 93Call Center Telephone Administration GuideTo change the destination from pager to telephone or extens

94 Chapter 7 Off-premise Message NotificationN0025637 019 Press CHNG or ⁄ to change the start timeorpress NEXT or £ to accept the start time.10 Pr

Chapter 7 Off-premise Message Notification 95Call Center Telephone Administration GuideTo change the destination from telephone or extension to pa

96 Chapter 7 Off-premise Message NotificationN0025637 018 Press NEXT or £ to accept the default pager message represented by <xxxx>. The def

Chapter 7 Off-premise Message Notification 97Call Center Telephone Administration GuideDeleting a destination numberIf you have more than one dest

98 Chapter 7 Off-premise Message NotificationN0025637 01Adding a destination numberUse this procedure if you have set up Off-premise Message Notif

Chapter 7 Off-premise Message Notification 99Call Center Telephone Administration GuideTurning Off-premise Message Notification on or offYou can t