Nortel Networks Call Center Telephone Bedienungsanleitung PDF herunterladen (Seite 57)

Chapter 6 Setting up skillset mailboxes 57

Call Center Telephone Administration Guide

Checking which telephone mailbox interface you use

CallPilot supports two interfaces: Norstar Voice Mail and CallPilot.

The Call Center Administrator determines which interface is assigned to the mailbox.

For how to change your mailbox interface refer to:

• the CallPilot Manager Set Up and Operation Guide for how to change your interface using

CallPilot Manager

• the CallPilot Telephone Administration Guide for how to change your interface using a

telephone

Follow the procedures that apply to the interface you use.

Some procedures apply to both interfaces.

1. Press

≤·°⁄.

Follow the voice prompts or the display button options to open

your mailbox.

2. Check the display to see which interface you use:

This is the Norstar Voice Mail interface.

This is the CallPilot interface.

3. Press ® to end the session.

0 new 0 saved

PLAY REC ADMIN

No messages

COMP MBOX EXIT

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Nortel Networks Call Center Telephone Bedienungsanleitung Seite 57