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Digital Telephone IP Adapter Installation and Administration Guide 217
January 2005 Troubleshooting
Network connectivity
This section identifies some problems that can occur on the data network, and
describes what to do to resolve them.
System descriptions
If you are not able to establish or maintain data network connectivity, perform
troubleshooting as described in the following table:
Symptom What to do
You cannot establish a
connection from your
administration PC to the Digital
Telephone IP Adapter unit.
1 Ensure that you entered the IP address
correctly when trying to establish the
connection.
2 Ensure that you entered the logon ID
and password correctly when trying to
establish the connection.
3 Ensure the Digital Telephone IP Adapter
unit’s IP address, network mask, and
default gateway are correctly configured
in the Digital Telephone IP Adapter unit.
4 PING the Digital Telephone IP Adapter
unit to see if it responds. Refer to “Using
Configuration Manager’s PING” on
page 221 for proper procedure.
5 PING the gateway to see if it responds.
6 If the PING still does not work, contact
your data network administrator.
- Digital Telephone IP Adapter 1
- Publication history 5
- Contents 7
- Planning for installation 55 8
- January 2005 Contents 9
- Configuration Manager 113 10
- 7 Administration 155 11
- 8 Troubleshooting 207 12
- A Planning forms 229 13
- Contents Standard 2.1 14
- About this document 15
- About this guide 16
- Product overview 17
- Skills you need 18
- Data networking knowledge 19
- Precautionary messages 20
- → Logon Unit → Telnet 20
- PBX terminology 21
- Related information products 22
- Product Introduction 26
- Reach Line Card 27
- Voice over IP technology 27
- ! telephone menu 28
- Hardware description 29
- Indicators 30
- Front view 30
- G101532IP 33
- ! cable modem 34
- Connection options 35
- External IP Adapter unit 36
- Digital Telephone Internal 36
- IP Adapter circuit card 36
- Outgoing call process 37
- Incoming call process 37
- Host-controlled call mode 37
- IP Adapter unit site 38
- Voice over IP network call 39
- Digital telephone 40
- System security 42
- Telephones 43
- Supported telephone modules 46
- Supported telephone features 47
- Supported Codecs 49
- Online/Offline Table 50
- Emergency service number 51
- Manager 52
- Power requirements 53
- Planning for installation 55
- Physical environment 56
- Specification Minimum Maximum 57
- Normal operation 57
- Power consumption 57
- Mounting options 58
- Administration PC 59
- Windows PC requirements 60
- Network considerations 62
- Network diagram 63
- Deployment 64
- IP deployment 65
- Adapter unit 67
- Preparing for installation 68
- Adapter circuit card 70
- Installing ferrite beads 73
- G101482IP 74
- Note: Do not let go yet 78
- Rear view 79
- ! RAM memory test 81
- ! Flash checksum validation 81
- ! Perform a syslog test 82
- Chapter 4 83
- Accessing the telephone menu 85
- Telephone menu key function 85
- Enter User Name 87
- Press the Rls key to exit 87
- Enter Password 87
- [1-Yes 2 - No] 90
- The telephone 91
- , similar to 91
- 2 hours, press 1, 2, and 91
- Modify Localization? 105
- [1-Yes 2-No] 105
- Modify Modem Tones? 105
- Chapter 5 113
- Before you begin 114
- → Save to Flash from the 117
- Enable PBX Alarms 119
- SPRE Codes: Online 119
- SPRE Codes: Offline 119
- SPRE Codes: Registration 119
- Field Description 119
- Addon Module Type 121
- IP configuration 122
- Configuring IP information 123
- IP Gateway 126
- DiffServ CodePoint 126
- DiffServ CodePoint: Value 127
- 802.1Q Mapping 128
- 802.1Q Mapping: VLAN ID 128
- 802.1Q Mapping: Priority 128
- RLC connection configuration 129
- → Save to Flash 130
- Auto upgrade configuration 133
- Configuring automatic upgrade 134
- ! Once a Day 135
- ! Once a Week 135
- ! Once a Month 135
- Frequency field) 136
- Syslog configuration 137
- IP Address 139
- Facility Indicator 139
- Using the digital telephone 141
- Modes of operation 142
- Placing and receiving calls 144
- Indicator updates 146
- Display messages 147
- Message Description 148
- Telephone features operation 150
- Call Transfer 151
- Going online and offline 152
- Administration 155
- 911x → Configuration Manager 156
- → Change Password → Local 157
- → Change Password → Node 158
- Creating the backup file 160
- → Download Config 160
- January 2005 Administration 161
- Restoring the configuration 162
- Administration Standard 2.1 164
- Display logs 167
- Telephone IP Adapter unit 169
- → Resize Logs 169
- Clear logs 170
- → Clear Logs 170
- Statistics screens 171
- Caller Information Statistics 174
- Ethernet Interface Statistics 181
- Collisions 185
- Statistic Description 185
- Network Statistics 186
- Tx Voice Samples 188
- Rx Voice Samples 188
- Rx Error 188
- Rx Dropped 189
- EthTx Mcast 189
- EthTX Ucast 189
- EthTx Disc 189
- → System Data 192
- Types of upgrades 193
- Downloading the upgrade file 193
- Performing a firmware upgrade 196
- → Upload S/W 198
- Digital Telephone 199
- IP Adapter unit 199
- 4 Click on the Next button 202
- Restarting the system 204
- Performing a software upgrade 206
- Troubleshooting 207
- Question 209
- Troubleshooting Standard 2.1 210
- Digital telephone set 211
- January 2005 Troubleshooting 213
- Network connectivity 217
- Symptom What to do 219
- Software problems 220
- Unsuccessful PING options 223
- Syslog testing 224
- Alarms and alerts 225
- United States 227
- Asia/Pacific 228
- Planning forms 229
- IP Adapter telephone menu— 232
- Configuration Values 232
- January 2005 Planning forms 233
- Planning forms Standard 2.1 234
- Connection pin-out tables 235
- RJ-45 Ethernet connector 236
- Power connector pin-out table 238
- Equipment attachment notice 239
- Industry Canada 240
- Appendix D 241
- Underwriters Laboratory (UL) 242
- Australia 242
- Electromagnetic compatibility 243
- Electromagnetic immunity 244
- Electrostatic discharge 245
- FCC requirements 246
- Party lines 247
- Fields Index 249
- Fields Index Standard 2.1 250
- January 2005 Fields Index 251
- Total Channels 179 252
- Numerics 253
- Index Standard 2.1 262
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