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Symposium and DMS/MSL-100 Switch Guide 139
April 2004 Index
logon
agents or supervisors unable to log on,
107
failure, 90
server, configuring switch, 38
troubleshooting, 103
logon configuring
entering and editing table data,
42
introduced, 40
printing table data, 42
logon IDs
configuring,
76
configuring for agent, 76
logon parameters
Business Group,
85
DMS password, 85
MBG, 85
Network Node, 84
Service ID, 85
service version, 86
M
MBG logon parameters, 85
music and RAN routes
verifying configuration,
97
verifying configuration sample script, 97
N
Network Node, logon parameters, 84
P
phoneset keys
configuring for agent,
69
configuring for supervisor, 74
phonesets
ACD groups configuration,
60
configuring for agent on the server, 72
configuring for agents, 71
configuring for supervisor, 74
configuring for supervisor on the server, 75
server cannot acquire, 104
troubleshooting, 104, 106
verifying agent configuration, 92
verifying configuration, 92
verifying supervisor configuration, 93
predefined values, server configuration, 84
R
RAN route, configuring, 56
remote host IP address, ICM security, 39
S
sample script
DNIS,
100
music and RAN routes, 97
SCAI support, 12
SCAICOMS
configuring,
43
updating table, 43
SCAIGRP
configuring,
46
updating table, 46
SCAIPROF
configuring,
49
updating table, 49
SCAISSRV
configuring,
47
secondary DN monitoring problems, 106
server
checking configuration,
81
components, 16
configuration and switch datafill, 83
configuration and switch datafill relationship
table,
83
configuration overview, 80
configuring, 55
configuring CDNs, 68
configuring DNISs, 68
does not monitor activity on secondary DN,
106
predefined configuration values, 84
troubleshooting, 106
unable to acquire phonesets, 106
Service ID, logon parameters, 85
service version, logon parameters, 86
- 297-2183-912 1
- Publication history 5
- Contents 7
- 4 Troubleshooting 101 8
- Getting started 9
- Overview 10
- Skills you need 11
- What’s new in Release 5.0? 12
- Components 13
- April 2004 Getting started 15
- Classic Client 16
- Web Client 16
- ATTENTION 20
- Support for switch features 24
- Phoneset displays 26
- LOB codes 27
- Variable Wrap feature 29
- Night service feature 30
- Configuration tasks 32
- Configuring the switch 35
- In this section 37
- Before you begin 38
- Configuring ICM security 39
- Configuring logon 40
- Printing data in the tables 42
- Configuring SCAICOMS 43
- Configuring BGDATA 44
- Configuring SCAIGRP 46
- Configuring SCAISSRV 47
- Configuring SCAIPROF 49
- Configuring CUSTNTWK 51
- Configuring the server 55
- Configuring ACD groups 57
- ACD group, not the CDN 60
- Configuring ACD subgroups 65
- Configuring DNs 66
- Configuring agent phonesets 69
- Phoneset keys 74
- ! position ID 75
- ! Observation key (OBS) 75
- ! Answer Emergency key (AEMK) 75
- ! Agent Status key (ASK) 75
- Configuring logon IDs 76
- Table of relationships 83
- Predefined values 84
- Succession 86
- Verifying the configuration 87
- To create a static route 89
- Logon failure 90
- To verify ACD configurations 91
- ! The phoneset type is MDC 93
- To verify agent logons 94
- To verify CDN configurations 96
- Sample script 100
- Verifying DNIS configurations 100
- Troubleshooting 101
- Subsystem link problems 103
- Troubleshooting Standard 1.0 104
- April 2004 Troubleshooting 105
- Introduction 106
- Appendix A 111
- Preinstallation checklist 111
- A accelerator key 115
- Glossary Standard 1.0 116
- April 2004 Glossary 117
- C call age 118
- D DBMS 120
- E ELAN 122
- F first-level threshold 123
- G global settings 123
- H Host Data Exchange 123
- N network interface card 126
- P pegging 127
- S sample script 129
- T TAPI 133
- U user-created script 134
- V validation 135
- Reader Response Form 141
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