Nortel Networks DMS/MSL-100 Bedienungsanleitung PDF herunterladen (Seite 58)

58 Symposium Call Center Server

Configuring the switch Standard 1.0

Result: The ACDNAME prompt appears.

3 Enter a name for the ACD group.

Result: The utility prompts you for the CUSTGRP.

4 Enter a name for the customer group of the ACD-DN.

Result: The utility prompts you for the ACDRNGTH.

5 Enter a valid value. (The default value is 0.)

Result: The utility prompts you for the THROUTE.

6 Enter a valid value.

Result: The utility prompts you for the NSROUTE.

7 Enter a valid value.

Result: The utility prompts you for the PRIOPRO.

8 Enter a valid value.

Result: The utility prompts you for the DBG.

9 Enter a valid value.

Result: The utility prompts you for the MAXCQSIZ.

10 Enter a value between 0–511.

Note: Nortel Networks recommends you use a number around 511 for

CDNs. For acdgroups, you can use a number based on the number of

agents and the hold time you want.

Result: The utility prompts you for the MAXWAIT.

11 Enter a valid value.

Result: The utility prompts you for the ACDMIS.

12 Enter a valid value.

Result: The utility prompts you for the MSQS.

13 Enter a valid value.

Result: The utility prompts you for the DISTRING.

14 Enter a valid value.

Result: The utility prompts you for the OBSWTONE.

15 Enter a valid value.

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Nortel Networks DMS/MSL-100 Bedienungsanleitung Seite 58