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62 Application Call Processing Engine Log Messages (9442)
TOPS VSN Log and alarm messages
Description:
This log is generated when to many procedure variables have
been added to the ACPE data structure. The ACPE will not load.
Action:
Record all information and report the problem to NT.
0003/0009
Message:
ACPE error. A software error has been detected. See the debug
information for details. Debugging Information: [parameter/value].
Description:
This log is generated when there is an error in the code.
Action:
Record all information and report the problem to NT.
0003/000A
Message:
ACPE error. The maximum number of OMs, [number], which may
be declared in the SDM table [table_name] has been exceeded.
Description:
This log is generated when there are too many entries in a
specific table.
Action:
Record all information and report the problem to NT.
0003/000B
Message:
ACPE error. An unknown action string [offending_string] has been
found in the SDM table [table_name]. As a result the ACPE will not load.
Description:
This log is generated when an unknown screening code action
has been specified in an SDM table. The ACPE will not load.
Action:
Correct the screening code error using the help information in the
table editor.
0003/000C
Message:
ACPE error. An invalid screening code [offending_code] has
been found in the SDM table [table_name]. As a result the ACPE will not load.
Description:
This log is generated when an invalid screening code action
has been specified in an SDM table. The ACPE will not load.
Action:
Correct the screening code error using the help information in the
table editor.
0003/000D
Message:
ACPE error. The silence prompt for PCM/MPLPC was not loaded
but was referenced.
Description:
This log is generated when a silence should be played
between concatenated prompts but has not been loaded. The ACPE will not
load.
Action:
Record all information and report the problem to NT. The silence
must be loaded or all references to the silence must be deleted.
0003/000E
Message:
ACPE error. Unable to allocate VI channel for call. Call was
rejected. The template set requested was [template_name]. Debugging
Information: VIRM code: [decimal].
Description:
This log is generated when there are no VI channels available
to handle the call. Typically this log means that some channels are out of
service.
NOTE: This log occurs very often when channels are out of service, therefore
thresholding has been set at 100 over a period of two minutes. Thresholding
can be changed to suit the conditions.
Action:
Restore the VI channels that are down. If more than eight channels
are down, the SRU may be faulty. If the SRU is faulty replace it with the spare. If
the channels will be down for an extended period, the thresholding can be
changed or the whole log suppressed.
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