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438 Central Answering Position

Central Answering Position (CAP)

M2250 attendant console

ACD position configured as supervisor and provisioned

with an ACD agent observe key.

Supervisor Console

Overflow/Interflow. Attendant Overflow Position

ACD Recorded Announcement. Attendant RAN

ACD position configured as supervisor and provisioned

with a Display Calls Waiting key.

Call Waiting Indicator

Attendant console features not available with a CAP

The following is a list of attendant console features that are not available

with a CAP:

•

The CAP does not have the capability to provision feature keys which

function like incoming call indicators.

•

The following attendant features have no equivalent on the CAP:

— Trunk Group Busy

— Incoming Call Indicators

— Attendant Administration Function Keys

— Multiple Loop Keys (for incoming/outgoing calls)

— Signal Source/Destination

The above information should be carefully considered when deciding

between the functionality of a CAP and that of an M2250 console.

Key layout

A number of features make it easy for you to respond to and transfer calls

using the CAP. Each CAP telephone is preconﬁgured with certain features.

(Preprogrammed data can be found in "Preprogrammed data" (page 373).)

To activate preconﬁgured CAP data, select a CAP model using the

administration telephone and carry out the appropriate overlays on the CAP,

as described later in this chapter. You are not locked into the preconﬁgured

model, however. If you choose, you can change features to meet your

speciﬁc needs.

The feature keys shown in Figure 141 "Default M2216 or 2616 CAP model"

(page 439) provide an example of the most commonly used CAP functions.

The CAP extension key (ACD queue) is found at the bottom right-hand

corner of the keypad and has a default extension number.

Nortel Communication Server 1000

Communication Server 1000M and Meridian 1 Small System Installation and Commissioning

NN43011-310 01.04 Standard

Release 5.0 13 May 2008

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