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456 Central Answering Position
— Display diagnostics
— Key click
Transfer
This key is used to transfer a call to an extension without having to wait for
the desired party to answer.
Procedure 93
Transferring a call without consultation
Step Action
1
You have answered a call from the ACD queue.
2
Press Transfer.
3
Dial the desired number.
OR
Press the appropriate Direct Station Select key.
4
Press Transfer while you still hear the phone ringing. You are no
longer connected to the call.
5
If the call is not answered or forwarded by the call forward feature, it
rings back to the CAP telephone (programmable in LD 15).
—End—
Procedure 94
Transferring a call with consultation
Step Action
1
You have answered a call from the ACD queue.
2
Press Transfer.
3
Dial the desired number.
OR
Press the appropriate Direct Station Select key.
4
Wait until the call is answered.
The original call is put on hold.
5
Speak to the person called.
6
To return to the original caller without extending the call, press the
ACD queue extension key.
Nortel Communication Server 1000
Communication Server 1000M and Meridian 1 Small System Installation and Commissioning
NN43011-310 01.04 Standard
Release 5.0 13 May 2008
Copyright © 2008, Nortel Networks
.
- Communication Server 1000M 1
- Revision history 3
- August 2005 4
- September 2004 4
- September 2003 4
- Revision history 5 5
- 6 Revision history 6
- NN43011-310 01.04 Standard 10
- Release 5.0 13 May 2008 10
- Preprogrammed data 373 11
- 12 Contents 12
- Contents 467 12
- Introduction 467 12
- About this document 13
- Applicable systems 14
- Intended audience 15
- Conventions 15
- Related information 16
- Related information 17 17
- 18 About this document 18
- Cabinet system equipment 19
- Cabinets 20
- Reserve power 23
- 24 Cabinet system equipment 24
- Figure 4 24
- NTAK75 battery box 24
- Small System Controller card 25
- PC Card interface 25
- Software daughterboard 26
- Security device 26
- IP daughterboards 27
- Fiber Expansion equipment 28
- Fiber Receiver card 28
- Fiber Expansion daughterboard 29
- 30 Cabinet system equipment 30
- Figure 12 30
- The NTDK84 Daughterboard 30
- Figure 13 30
- The NTDK85 Daughterboard 30
- SDI/DCH card 31
- ISDN and DTI packs 31
- Peripheral equipment cards 32
- Cables and wires 33
- AC power source 35
- Miscellaneous items 36
- Miscellaneous items 37 37
- Figure 15 37
- 38 Cabinet system equipment 38
- Chassis system equipment 39
- Chassis installation options 40
- Cable connectors 40
- Figure 16 41
- 42 Chassis system equipment 42
- Figure 17 42
- Figure 18 42
- Reserve power supply 45
- Software Daughterboard 46
- IP expansion 47
- 48 Chassis system equipment 48
- Converged Desktop 49
- Figure 20 53
- 58 Chassis system equipment 58
- Important safety instructions 59
- Bracing against earthquakes 63
- Figure 21 68
- Figure 22 69
- Figure 23 70
- Preparing for installation 71
- Readiness checklist 72
- 74 Preparing for installation 74
- Installing the Cabinet system 75
- Main power hookup 79
- Expanding an existing system 81
- Reconfiguring a system 82
- Reconfiguring a system 83 83
- Figure 27 85
- Figure 28 85
- Figure 29 87
- Procedure 5 88
- Figure 30 90
- Ground/Earth connection 90
- Installing the Chassis system 91
- Figure 31 92
- Figure 32 93
- Figure 33 96
- Figure 34 96
- Figure 35 97
- Mounting the cabinets 99
- Wall mounting 100
- Wall mounting 101 101
- Figure 36 101
- 102 Mounting the cabinets 102
- Figure 37 102
- Unlocking the latches 102
- Floor mounting 103
- 104 Mounting the cabinets 104
- Procedure 7 104
- Figure 39 104
- Floor mounting 105 105
- Figure 40 105
- Installing the pedestal 105
- 106 Mounting the cabinets 106
- Figure 41 106
- Mounting the chassis 107
- Items required 108
- Figure 42 109
- 110 Mounting the chassis 110
- Procedure 8 110
- Figure 43 110
- Figure 44 111
- 112 Mounting the chassis 112
- Figure 45 112
- Step Action 114
- Figure 47 115
- 116 Mounting the chassis 116
- Figure 48 116
- 120 Mounting the chassis 120
- Figure 51 120
- Figure 52 121
- Figure 53 121
- 122 Mounting the chassis 122
- Contents 123
- Introduction 123
- Adding a chassis expander 123
- Adding a chassis expander 125 125
- Figure 54 125
- CE-MUX/DS-30X bus cables 125
- Installing the system ground 127
- Figure 55 131
- Figure 56 132
- Figure 57 133
- NTBK80 grounding block 133
- Procedure 13 134
- Figure 58 135
- Cabinet system 137
- Power supplies 138
- Switch settings 139
- AC power supply installation 139
- AC power requirements 139
- Power supplies 141 141
- Figure 61 141
- AC power cable connection 141
- DC power supply installation 142
- Power supplies 143 143
- Figure 62 143
- Figure 63 144
- Power cord routing 144
- Power supplies 145 145
- Figure 64 145
- Figure 65 146
- Types of reserve power 147
- Figure 67 151
- Cable connections 151
- Procedure 17 151
- Figure 68 152
- ATTENTION 154
- Figure 70 155
- Procedure 18 155
- Figure 71 157
- Figure 72 158
- Figure 73 161
- Installing fiber expansion 163
- Figure 74 165
- Figure 75 167
- Procedure 22 167
- 168 Installing fiber expansion 168
- Figure 76 168
- Figure 77 169
- Figure 78 171
- 172 Installing fiber expansion 172
- Figure 79 172
- Fiber-optic cable connection 172
- Procedure 24 172
- Figure 80 173
- 174 Installing fiber expansion 174
- Figure 81 174
- Procedure 25 174
- 176 Installing fiber expansion 176
- Figure 82 176
- Figure 83 177
- 178 Installing fiber expansion 178
- Figure 84 178
- Installing IP expansion 179
- Figure 85 181
- 184 Installing IP expansion 184
- Figure 86 184
- Figure 87 185
- CAUTION WITH ESDS DEVICES 186
- 188 Installing IP expansion 188
- Figure 90 189
- Figure 91 189
- Cable ends and fiber coupler 189
- 190 Installing IP expansion 190
- 192 Installing IP expansion 192
- Figure 93 195
- Circuit cards 196
- NTAK02 SDI/DCH card 197
- NT8D14 Universal Trunk card 198
- NT8D15 E and M Trunk card 199
- NTAG26 XMFR card 200
- NT5K21 XMFC card 201
- Procedure 34 202
- Figure 95 202
- Set the jumpers 202
- Figure 96 204
- Circuit cards 205 205
- Figure 97 205
- Expansion Daughterboards 206
- Figure 98 208
- Circuit cards 209 209
- Figure 99 209
- Figure 100 210
- 48-port Digital Line Card 210
- Procedure 36 210
- NT8D02 Digital Line Card 211
- Digital Trunk cards 211
- Installing and connecting 213
- Terminal block requirements 214
- Procedure 38 215
- Figure 101 217
- Figure 102 218
- Figure 103 219
- Procedure 39 219
- Figure 104 221
- Figure 105 222
- Connecting the cables 223
- Figure 106 224
- Figure 107 226
- Figure 109 228
- Cross connections record 228
- PFTU installation 229
- Figure 111 232
- PFTU installation 233 233
- Figure 112 233
- PFTU control lead signals 234
- PFTU installation 235 235
- Ethernet network interfaces 237
- Modem setup requirements 238
- SDI ports 238
- SDI ports 239 239
- Figure 114 239
- NTBK48 port 0 signal leads 239
- Figure 115 240
- NTDK20 SSC card 241
- Figure 117 243
- Figure 118 244
- Procedure 44 245
- Figure 119 245
- Terminal setup 249
- Table 41 251
- VT420 setup values 251
- Table 42 252
- VT220 setup values 252
- J7 Jumper plug 253
- Figure 122 254
- Procedure 46 254
- Figure 123 255
- Connector J7 255
- Figure 124 256
- Ethernet connection 256
- Procedure 47 256
- Figure 125 257
- Starting the Chassis system 259
- Figure 126 260
- Startup procedures 261 261
- Procedure 49 261
- Voice Gateway Media Card 263
- Procedure 50 265
- PRT ELNK 267
- UPDATE DBS 267
- DIS ELNK 267
- ENL ELNK 267
- Configuring IP Line data 268
- Configuring IP Line data 269 269
- Figure 127 269
- Gateway Media Cards 270
- Installing software 273
- Software Installation Program 274
- Starting the program 274
- Function selection 274
- Keycodes 275
- Customer database 276
- Pre-Configured database 276
- Archived database 277
- Remote restored database 277
- Backed up Database 277
- Data loading 277
- Before you begin 278
- Dependency Lists 278
- Summary of steps 279
- 16 Modify License parameters 286
- Confirm License parameters 286
- 296 Installing software 296
- Survivability 297
- Description 298
- Switchover to survival mode 299
- Triggers 299
- Switchback from survival mode 300
- Survivability notification 301
- Telephones and terminals 301
- Remote TTY 303
- Database synchronization 303
- DWL command (download) 304
- EDD LCL command (local EDD) 304
- Description 305 305
- 306 Survivability 306
- Figure 133 306
- SWP command operation 306
- Description 307 307
- Figure 134 307
- RES command 307
- DAT command 308
- LOCK and UNLOCK commands 308
- Description 309 309
- Configuring for Survivability 310
- 312 Survivability 312
- Procedure 56 312
- Procedure 57 313
- 314 Survivability 314
- Procedure 58 314
- LD 21 to print the CDB 316
- Supported applications 317
- Peripheral Software Download 317
- 318 Survivability 318
- Ready to transmit 321
- 322 Survivability 322
- Connecting the telephones 323
- Cross-connecting telephones 325
- 326 Connecting the telephones 326
- Figure 136 326
- Figure 137 327
- Procedure 62 327
- 328 Connecting the telephones 328
- Procedure 63 328
- 330 Connecting the telephones 330
- Figure 138 331
- Procedure 65 331
- Connecting attendant console 331
- Activating telephones 336
- Telephone tones 337
- 338 Connecting the telephones 338
- Procedure 66 338
- Activating telephones 339 339
- Procedure 67 339
- 340 Connecting the telephones 340
- Procedure 68 340
- Activating telephones 341 341
- 342 Connecting the telephones 342
- Procedure 69 342
- Activating terminals on a DSL 343
- 344 Connecting the telephones 344
- Connecting the trunks 345
- Connecting trunks with PFTU 347
- Trunk connections 349
- Trunk connections (Europe) 353
- E and M TIE trunk card (RAN) 358
- E and M TIE trunk card (MUS) 358
- CO and DID trunk card 359
- Central Office trunk card 360
- Trunk connections (UK) 361
- 366 Connecting the trunks 366
- Procedure 72 366
- Procedure 73 367
- 368 Connecting the trunks 368
- Connecting an external alarm 369
- Alarm through a QUA6 PFTU 370
- Preprogrammed data 373
- Passwords and codes 374
- Default numbering plan 375
- First digits 376
- Important extension numbers 377
- Flexible Feature Codes 385
- Modem port 387
- Trunk routes 388
- Trunk models 389
- Model telephones 391
- Hotel and Motel telephones 392
- Health Care telephones 392
- M2008 model 99 393
- M2616 model 99 394
- M2000 series telephones 395
- M2317 model 20 395
- M2317 model 25 396
- M2009 model 21 397
- M2009 model 26 397
- M2112 model 22 398
- M2112 model 27 398
- M2018 model 24 398
- M2018 model 29 399
- Hotel and motel models 400
- Health care telephone models 400
- M2006 model 40 402
- M2006 model 41 402
- M2006 model 50 403
- M2008 model 40 406
- M2008 model 41 407
- M2008 model 50 407
- M2008 model 51 408
- M2008 model 52 408
- M2008 model 53 408
- M2216 ACD telephone models 409
- Digital telephone models 410
- M2616 model 40 413
- M2616 model 50 414
- M2616 model 51 414
- 416 Preprogrammed data 416
- Changing preprogrammed data 417
- Procedure 76 419
- Example: 420
- Printing model information 428
- Removing model telephones 429
- Modifying model trunks 430
- Changing a route access code 431
- Procedure 79 432
- Central Answering Position 435
- Key layout 438
- Key expansion modules 439
- Key expansion modules 441 441
- Figure 142 441
- Optional key expansion module 441
- Procedure 80 442
- Key expansion modules 443 443
- Procedure 81 443
- Configuring your CAP 444
- CLS=APY) 445
- Using common CAP features 450
- Direct Station Select (BFS) 451
- Directory Number (DN) 451
- Display Queue (Disp Queue) 452
- Make Busy 452
- Override 453
- Privacy Release (Priv Rls) 455
- Transfer 456
- Other CAP features 457
- Feature requirements 458
- Feature interactions 458
- Feature programming 458
- Feature operation 461
- Prompt Response Description 466
- EOVR Enhanced Override FFC 466
- Appendix A 467
- CRC protocol specifications 468
- Index 471 471
- 472 Index 472
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