Nortel Networks P0887496 Bedienungsanleitung PDF herunterladen (Seite 19)

Getting started

P0887496 01 Norstar PC Console 1.1 User Guide

7. Click

. The

Norstar PC Console Attendant

window main window appears.

8. As soon as the Attendant program begins communicating with the Server program, the

Server

icon, , appears in the Status Bar at the bottom of the Attendant main window.

The Attendant program obtains setup information from the Server program. As this

happens, the individual Norstar telephone extensions appear in the

Directory

displays all

extensions that are connected to the Norstar ICS and the

Synchronization

icon, ,

appears in the Status Bar at the bottom of the Attendant main window.

Types of attendant setups

Each PC that has the Attendant program installed must be set up to handle calls either as a

main attendant, overflow attendant, backup attendant or assistant attendant.

Full-time main attendant setup

The full-time main attendant setup is intended for a telephone operator that has the Attendant

main window always visible on their PC. There can be more than one full-time attendant.

Every Attendant program has to have the Server ID and Attendant extension options set

properly for the Attendant program to function. The Server ID indicates to the Attendant

program where the Norstar PC Console Server program is located. The Attendant extension

setting indicates to the Attendant program which Norstar telephone belongs to the attendant.

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Nortel Networks P0887496 Bedienungsanleitung Seite 19