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Working with the Attendant main window

Norstar PC Console 1.1 User Guide P0887496 01

The remainder of the columns in the

Directory

list are labeled as follows:

Sorting information in the Directory list tabs

Extension and employee information contained in the

Directory

list tabs can be sorted in

different ways. In the

Full

Assigned

and

Selected

views, the information is contained in

columns with headings.

To sort alphabetically by

Name

Notes

Department

1. In the

Directory

list box, click either on the

Name

Notes

Department

column heading.

The information is sorted alphabetically using the column you selected.

To sort numerically by extension:

1. In the

Directory

list box, click on the

Ext

column heading. The information is sorted

numerically by extension.

Available

for calls

Do Not

Disturb

Call

Forwarded

On-hook

Off-hook

Note

: A Hunt Group is a group of telephones that can be all

called by a single number. Hunt Groups are

configured in your Norstar ICS. The telephone status

icon for a Hunt Group extension is blue and always

indicates on-hook.

Name

is the first labeled column on the left and contains the names

of employees.

Ext

contains telephone extensions.

Notes

displays additional information about the employee that the

attendant has entered. The

Notes

can only be edited from

the

Notes

box found at the top of the

Directory

group box.

Department

displays the name of the department to which the

corresponding employee belongs. The department is

entered by clicking on the

Edit

button and using the

Edit

Employee Information

dialog box. Refer to Maintaining

employee information on page 61.

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