Nortel Networks P0887496 Bedienungsanleitung PDF herunterladen (Seite 76)

Generating reports

Norstar PC Console 1.1 User Guide P0887496 01

Calls to Employees report

The Calls to Employee report shows the type of calls employees are receiving over a defined

time period. This report can spot caller abuse such as too many personal calls and

misdirected calls, such as calls from customers routed to the wrong person/department. This

report displays the type of caller across the top and employee(s) down the left side. Each

Caller Type has a column for number of calls and percent. Total of all calls and percent is

shown separately.

Extension Directory report

Extension Directory shows a listing of all employees that are in the Norstar PC Console

database along with the information in their call record.

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Nortel Networks P0887496 Bedienungsanleitung Seite 76