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Introduction to Norstar PC Console

Norstar PC Console 1.1 User Guide P0887496 01

Conventions

Naming of window components

Refer to Components of the Attendant main window on page 21 for window terminology used

in this document.

Using the keyboard to navigate around Norstar PC Console

You can use the keyboard to do many tasks quickly in Norstar PC Console. There are three

kinds of keyboard navigation. The first two types are Windows standard while the third type is

particular to Norstar PC Console. They are:

• Access keys which are the letters underlined in menu names and commands. For more

information, refer to Access keys

on page 2.

• shortcut keys defined on the menus. For more information, refer to Shortcut keys defined

on the menus on page 3.

• commands initiated by holding down the

Alt

key plus an additional key. For more informa-

tion, refer to Commands initiated by holding down the Alt key plus an additional key

page 3.

Access keys

In Norstar PC Console, each menu name as well as each command within the menus contain

an underlined letter called an Access key.

To use the Access keys:

1. Press and release the

Alt

key. This gives you access to the menu names in the menu bar.

2. Press the Access key for the menu name and release it. For example, to open the

dit

menu, press

Alt

then

and the

Edit

menu will be displayed.

3. Press the Access key for the desired command. For example, to select

Caller I

nformation

from the

Edit

menu, press

and the

Edit Caller Information

dialog box will be displayed.

Handling calls

explains how an attendant answers and directs

incoming calls and how a person being called

answers and manages calls.

Maintaining Caller and Employee

information

describes how you enter, edit and maintain caller

and employee information.

Generating reports

focuses on how to use the Norstar PC Console

Reports program to generate and customize various

reports.

Glossary

defines terms and acronyms used in this guide that

are relevant to Norstar PC Console.

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