Nortel Networks P0887496 Bedienungsanleitung PDF herunterladen (Seite 59)

Handling calls

P0887496 01 Norstar PC Console 1.1 User Guide

Making a call from the attendant’s extension

As the attendant, you can call any extension within the company as well as any outside

number. The telephone number you type in the

Target

box does not require special characters

such as a hyphen, a parenthesis, a blank space or a comma (special characters are ignored).

However, to reach special services such as Interactive Voice Response systems (IVR) you

may type special characters (*, #, P, and W) in the

Target

box and these characters can be

dialed using on the toolbar.

To place a call to an extension/outside number:

1. When there is no active call, place an extension or outside number in the

Target

box.

Press Enter

on the keyboard. A call is made to the extension/outside number.

To transfer a call to an extension:

1. Place an extension in the

Target

box when there is an active call.

2. Press

Enter

on the keyboard. The call is transferred to the extension.

Selecting an entry in the

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Nortel Networks P0887496 Bedienungsanleitung Seite 59