Nortel Networks P0887496 Bedienungsanleitung PDF herunterladen (Seite 38)

Working with the Attendant main window

Norstar PC Console 1.1 User Guide P0887496 01

Using the Caller Information group box

The

Caller Information

group box is located in the top, center of the Attendant main window.

It contains information about the caller that is automatically filled into the boxes by Norstar PC

Console when a call is answered.

The

Caller Information

group box includes:

•

Name

Caller Type

(Unclassified, Personal, Employee, Vendor, or Customer),

Company

and

Note

box

•

Contacts

group box which displays the three parties the caller most frequently calls in

your company

The following buttons appear in the

Caller Information

group box:

opens the

Edit Caller Information

dialog box. Refer to

Maintaining caller information

on page 57.

places the active call on Hold.

disconnects the active call.

places the active call in park and opens the

Page

dialog box

so that you can page the person whose extension is in the

Target

box. Refer to Parking calls and paging employees

on page 47.

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Nortel Networks P0887496 Bedienungsanleitung Seite 38