Nortel Networks P0887496 Bedienungsanleitung PDF herunterladen (Seite 53)

Handling calls

P0887496 01 Norstar PC Console 1.1 User Guide

Parking, holding and screening calls

Norstar PC Console provides you with the capability to screen calls for the called person, to

place the calls on hold and to park calls so that the called person can be paged. You can also

talk to the employee in intercom mode using Voice Call.

Parking calls and paging employees

The Park/Page feature allows you to place a call on Hold and page the employee. You can also

use this method to page an employee when there is no active call

To park a call and page an employee:

1. Place the extension number of the called person in the

Target

box. If there is no active call

and you just want to page an employee, type or place the extension of the person being

paged in the

Target

box.

2. Click . The

Page

dialog box opens. The

Page

dialog box shows all parked

calls and all page zones so that the called person can be paged.

3. Click on a call in the

Parked

calls

box and then click on the appropriate zone in the

Page

zones

box.

4. Click

Page

. The

Console Message

box appears and a low-level audible tone is emitted by

the speakers on the telephones in the selected zone.

5. Speak into the headset or handset (depending on your setup). When finished, click

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Nortel Networks P0887496 Bedienungsanleitung Seite 53