Nortel Networks P0887496 Bedienungsanleitung PDF herunterladen (Seite 61)

Handling calls

P0887496 01 Norstar PC Console 1.1 User Guide

By looking at the caller’s name or Caller ID name in the display area of the Norstar telephone,

the called person decides to join the caller with the current call.

To send the call to the attendant who asks the caller if they want to interrupt:

1. Press the

IntAct

display button. This delivers a pre-set message to the attendant who

asks the caller if they want to interrupt the employee.

2. If yes, the attendant transfers the call back to the employee.

3. The calling party name appears in the Norstar telephone display area of the called

person’s telephone for approximately 20 seconds. To pick up the call that the attendant

transfers back, press the

Ta l k

display button.

To send the caller to an Assistant extension:

1. Press the

Assist

display button. This delivers a pre-set message to the attendant. The

attendant tells the caller that the called person is temporarily unable to take calls and has

requested that they be routed to an Assistant extension.

2. The attendant refers to the

Assistant extension

box in the

Edit Employee Information

dialog box and enters the Assistant extension number in the

Target

box.

3. The attendant transfers the call to the Assistant extension.

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Nortel Networks P0887496 Bedienungsanleitung Seite 61